INFORMATION TECHNOLOGY DIRECTOR STRENGTHENING BUSINESS OPPORTUNITY THROUGH STRATEGIC PLANNING, ENTERPRISE ROADMAPS AND EXECUTION TEST, CHANGE AND RELEASE MANAGEMENT - GOVERNANCE - IT PROCUREMENT - PROGRAM AND PROJECT MANAGEMENT Confident, dedicated technology leader with career-long record of promotion, stakeholder satisfaction, team building and strategic insight, poised for next-level success in Director Role. Strategic IT executive and champion for change - with reputation for leading through ambiguity and maximizing technology to find solutions; proponent of disruptive innovation. Enterprise-wide standards driver, with leadership adaptability to rapid changes in requirements and enablement of cross-functional transparency to prevent siloed practices. Business Intelligence thought leader behind growth to 30,000 Business Objects users - with new emphasis on support, services, standards, and best practices (vs. infrastructure - only focus) MBA in Technology Management; extensive experience in Release Management, Test Management, Change Management, IT Procurement, IT General Controls and SOX compliance, Strategic Planning & Enablement - Team Building & Direction - Value Engineering - Platform Stabilization Solutions ROI & Business Cases - Enterprise-Level Deployments - Customer Responsiveness - Support Program & Project Management - End-to-End Solutions - Vendor Oversight - Budget Management IT LEADERSHIP QUALIFICATIONS IN ACTION ROADMAP DEVELOPMENT - Analysis and input to strategic plans for BI tools, plus cross-team collaboration on long-term solutions viability TECHNOLOGY LEADERSHIP - Procter & Gamble SAP Business Objects Product Advisory Council rep & presenter for SAP Business Objects & EMC user groups INTEGRATION SUCCESS - Placed Procter & Gamble among first SAP Business Objects-to-SAP BW integrations with Human Capital Management project. RESPONSIVENESS - Decreased annual ticket volume 40% (while boosting user volume 50%) with quick attention to resolution, alignment with infrastructure teams, and use of best-practice methods that accelerated resolutions ~ 60%. 48 Reports - (Global Release and Change Management, Testing Services, Global IT Processes, IT Procurement and Contracts, Compliance and Audit, Software Asset Management, System Administration and Support) RELEASE MANAGEMENT | PROJECT MANAGEMENT | PROCESS IMPROVEMENT | QUALITY MANAGEMENT
DATABASES DB2, MS Access, Oracle, Oracle 8.x, Oracle 9i, Oracle 10g, MS SQL Server, SAP ERP
DEVELOPMENT TOOLS PL/SQL, VC++, Visual Basic, Clear Case, ALM (Quality Center), PVCS, Librarian, Red Pro, Web Trends, Load Runner, VM Ware, Visio, MS Office, Project Server, ABAP Workbench
MIDDLEWARE WAS, Web Sphere (Message Broker, Portal), Crosswords, Message Query, XML, R3/Basis
PROGRAM LANGUAGES C/C++, Java, C#, COBOL, SAS, ABAP
PLATFORMS SUN SOLARIS, WINDOWS, AIX, LINUX, Z/OS
Senior Manager, Enterprise Release Management October 2012 to December 2014UTI － PORTLAND, OR
Action oriented and results focused IT Management Professional with over 20 years of leadership responsibilities in Release Management, Project Management, and Quality Assurance.
15 + years' experience orchestrating complex project definitions, schedules, budgets, and objectives simultaneously for multiple large-sized projects and/or programs.
Extensive knowledge of Project Management, SDLC methodologies, ITIL Change & Release Management and their impacts and benefits to IT and Service Management processes.
Strategic Release Management capabilities that consistently reflect the scope and scale of the organization, while taking into consideration the demands on IT delivery across silos.
Proven ability to successfully construct release management functions that mirror the organization's vision.
Relationship management amongst multiple stakeholders to ensure effective coordination of numerous parallel/staggered software/hardware releases into a common production environment.
Establish strong relationships between users, analysts, developers and managers to anticipate and coordinate changes to projects/releases, such as technical requirements, business requirements and schedule.
Ability to identify or gather information regarding possible solutions that may create additional, different or unique project objectives or results.
Manages costs, schedules and quality by overseeing project deliverables.
Identifies need for change, based on business goals and technical solution, then determines course of action and revises as appropriate.
May act outside of established policies if it ensures successful completion of project.
Experience interfacing with key business units in multi-cultural global arena.
Helped with transition of services from multiple geographical locations due to a corporate restructure and acquisition.
Effective written communications and presentations to present process evaluation mastery and improvement recommendations based on relevant metrics.
Lead Enterprise Release Manager January 2011 to January 2012COLUMBIA SPORTSWEAR － BEAVERTON, OR
Worked with key business stakeholders, Change Management and IS Leadership to define and implement Release Management processes and policies across the organization.
Supported corporate initiatives by working with Enterprise and Solution Architects to create a long-term environment roadmap and rollout strategy.
Created a Minor Release Process (with business and IS stakeholder input), enabling business and IS stakeholders to implement changes monthly to production.
Delivered 6 minor releases in 2012, which included both application and infrastructure changes.
Led a geographically dispersed team to define, gather and execute cutover and deployment activities, which supported the first SAP implementation at the organization.
Successful project implementation in April 2012.
Worked with internal audit to ensure SOX requirements were met for all production deployments associated with this effort.
Further worked with internal audit to define SOX requirements for Release Management.
Maintained detailed tracking of task and milestone completions to provide timely status updates to IS Leadership.
Enterprise Release Manager January 2008 to January 2011THE STANDARD － PORTLAND, OR
Created the Enterprise Maintenance Release Process Framework for IT Infrastructure.
Implemented and managed the process to integrate diverse technical groups, across IT into a cohesive maintenance release process with minimal disruption to production IT services.
Managed over 28 releases, in the span of 2 years, which included application and infrastructure deployments, upgrades and patching.
Partnered on Cross Functional IT communications Task Force to help improve communication with business stakeholders.
Established a streamlined communication path with the business.
Interacted directly with business line managers to address specific concerns related to business impact of production releases.
Established Quality Review Process and managed task force created to implement the process.
Leveraged my ability to partner and build relationship across IT to ensure a smooth progression of deployments across the various nonproduction environments.*.
Project Manager / Release Coordinator / Senior Systems Analyst January 1994 to January 2008NATIONWIDE INSURANCE COMPANY － PORTLAND, OR
Managed projects responsible for developing and implementing IT solutions for the business while taking into account cross project dependencies and risks.
Demonstrated success managing a team, spread across multiple projects and geographical locations, with diverse functional IT roles.
Implemented a repeatable release process that helped reduce time to market with increased quality.
Managed 24/7 post implementation support across multiple geographic locations.
Lead transition of IT systems to home office as a result of an acquisition.
Responsible for training of onshore and off shore resources to help with smooth transition of acquisition.
Director of Governance and Quality Services January 2015 to CurrentUTi － Portland, OR
MBA : Technology Management, 2006University of Phoenix － Portland, OR.Technology Management
Project Management Institute (PMI) - Certification in Project Management (PMP) : 2005
BA : Human Development and Performance, 1990University of Oregon － Eugene, OR.Human Development and Performance
Defined Enterprise Release Management Roadmap for Columbia Sportswear. Worked with key business stakeholders and IS Leadership to develop an Enterprise Release Management process and policy that was right-sized for the organization. Implemented a short term environment strategy that significantly minimized risk to a multi-million dollar project already in flight. Worked with Enterprise and Solutions Architect to create a long term environment roadmap to support corporate growth strategies. Created the Enterprise Maintenance Release Process Framework for IT Infrastructure at The Standard. Implemented the framework to integrate diverse technical groups, across IT into a cohesive maintenance release process with minimal disruption to production IT services. Managed multiple IT teams, at Nationwide Insurance, responsible for delivering Program level IT projects and ensuring they met with business goals. Managed and successfully delivered 95 IT projects/ business initiatives in a single year. Lead cross organizational process improvement task force teams for IT QA. Included improvement efforts such as implementation of Quality Gate Reviews, Static Testing, Peer Reviews and Environment coordination. Primary role in the transitioning of front-end systems support back to home office resources as a result of an acquisition. Coordinated, scheduled, and facilitated bi-weekly transition meetings with all levels of management and project teams that involved startup activities, project administration, creation and delivery of training materials to more than 200 people. This consisted of virtual teams located nationally and internationally.