I am a seasoned leader passionate about making companies better through continuous improvement. Throughout my career I have always looked to solve problems and improve the way that products are defined, developed, tested and delivered to customers, with the goal of delivering the highest value product to the customer as soon as possible.
08/2013 to Current
Magento Commerce - an eBay Company － Austin, Texas
Magento is the leading provider of open source Ecommerce Director - PMO, Central Quality, Technical Documentation PMO Issues: Engineering had not released on time in 2 years.
Actions: Formalized agile program management using KPIs across 15 scrum teams Story point estimates Sprint burn down charts Release Burn ups charts Implemented release management team Weekly release plan reviews Quarterly onsite roadmap planning Agile practice coaching of teams Results: Twelve releases with 90% scope delivered on time.
Visibility into road map issues 3 to six month in advance Highest customer value delivered first Central Quality Issues: No visibility and traceability of tests and test execution time, manual tests Actions: Implemented test case management system, increased automated tests Results: 0- 100 % Visibility into test cases 300 - 3100 automated tests Issues: Test configuration set up and automated test execution Actions: Automated system setup and application deploy Utilized Amazon Web Services Results: Setup - 2 Days to less than an hour with less than 1% error Test execution from 22 hours 30 minutes.
06/2010 to 08/2013
Senior ManagerPayPal - an eBay Company － Austin, Texas
PayPal is the leading payment system for online commerce PayPal had outgrown the datacenter Action: Migrated 4000 systems to new datacenter Results: Cutover to new Datacenter with 0 downtime Issue: Deploying PayPal code took 7 hours Action: Implemented self-service imaging tool Results: 40 Minute deploy saving thousands of engineering hours a week Quality Issue: 18 hour work days supporting pushes weekly, contributed to low morale and attritions Action: Implemented a split support of pushes between onshore and offshore teams Results: Reduced attrition rate and built a stronger team environment Created backup resources for feature support Issue: Defects discovered late Action: Embedded QA into scrum teams Working code as a measure of progress Implemented continuous test Results Completed stories at the end of sprints Defects found and fixed during sprints.
Planview focuses on providing the most comprehensive portfolio management solutions in the industry Project/ Release management Issue: Projects missed dates, scope and quality Action: Implemented Scrum as a project management discipline Implemented Jira for scope, effort, quality Results: Planned and tracked 3 major and 12 minor releases Reported scope, schedule and quality to stockholders Configuration management Issue: Non-Scalable build and release process Action: Automated build and deploy process Result: 1 build/day to 30 builds/day Build to test reduced from 2 days to 1 hour Quality Issue: Ad-hoc testing Action: Implemented structured test case management and defect tracking Automated Acceptance tests Implemented Quality Program with KPI's Results: Regression failures reduced by 60% Acceptance tests from 2 days to 3 hours Customer reported defect reduction of 30%.
05/2006 to 12/2007
Director of Quality AssuranceRenewData Corporation
Established SQA as a discipline at RenewData.
Created SCM practice with automated build and deploy.
11/2003 to 05/2006
360commerce/Oracle Corporation － Austin, Texas
360commerce is a leading vendor of java retail store solutions software.
Director of Quality Assurance and Software Configuration Management.
Transitioned the team from manual to automated tests reducing cycle time 30%.
Evaluated SCM system and transitioned 360Commerce from 2 SCM to 1.
01/2000 to 10/2003
Director of Quality AssuranceVignette Corporation － Austin, Texas
Supplier of customer facing web applications built around content management and online Directed a 40 person organization consisting of four teams and an outsource partner.
Bachelor of Science: Management Information SystemsJACKSONVILLE STATE UNIVERSITY － Jacksonville, AlabamaManagement Information Systems Scaled Agile Magento 2013
Agile Product Management PayPal
Certified Scrum Master PayPal 2010 Six Sigma Training RenewData 2006 CMM Training 360Commerce 2003 Total Quality Management Intergraph 1995 Awards Critical Talent Magento 2015 Critical Talent Magento 2014
Ad, Agile, backup, Budgeting, CMM, case management, charts, coaching, Configuration Management, content management, Continuous Improvement, delivery, Ecommerce, Forecasting, imaging, Intergraph, java, Leadership, Director, market, Product Management, Program Management, progress, project management, Quality, QA, Quality Assurance, retail, Scrum, Six Sigma, stories, structured, Technical Documentation, Total Quality Management, Vision, web applications
Bachelor of Science : Management Information Systems Certified Scrum Master PayPal 2010 Six Sigma Training RenewData 2006 CMM Training 360Commerce 2003 Total Quality Management Intergraph 1995 Awards Critical Talent Magento 2015 Critical Talent Magento 2014
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