A highly motivated and results-driven individual with a skill-set for a wide range of industries. Broad-based background in finance, customer service and business development. Diligent and resourceful team player, offering skills in marketing special projects and providing guidance to diversely range of customers and teams. Ability to manage customer relationships, set sales targets, and resolve complex issues, both, proactively and professionally. Proficient leader in managing workflow processors, while developing and implementing practical strategies in dynamic and high-pressure environments, requiring the ability to multi-task. Fluent in English and Farsi, and basic understanding of Arabic.
Key Accomplishments: Consistently delivered high customer service standards, maintaining over 95% client retention and referrals. Augmented business productivity by 70% over a span of 2 years, through effective liaising with realtors, accountants, attorneys, contractors and developers. Earned numerous awards for professionalism in delivering mortgage service above target goals for funding, including Gold and Platinum Global Recognition Awards from BOA.
Key accomplishments: Coordinated a team of 22 loan officers, 5 loan processors and 16 telemarketers with successful results of $80,000,000 in new funding during the first 2 years. Streamlined the organizational structure and implemented time management techniques that increased productivity by 52% in a 6-month period.
Key Accomplishments: Realigned business and operating strategies, reduced costs, improved output and quality of products and services by using appropriate process improvement and business process management tools and techniques.
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