Veteran sales manager successful at propelling retail store to top sales percentile in the district. Experienced in acquiring and developing talented teams of personnel focused on integrity, accuracy, and customer satisfaction throughout all the stages of the sales cycle.
January 2013 to CurrentLead Phlebotomist Laboratory Corporation of America, Inc
Developed and maintained positive client relationships and ensure customer satisfaction and return business Trained eight new employees and students in policies and procedures Cross-trained and provided back-up for other colleagues when needed Corresponded with doctors and other healthcare professionals to ensure data accuracy Open and closed facility for business and maintained daily duty logs Managed inventory levels, placed supply orders and file all shipping manifests.
Send and receive email correspondence from upper management.
Take payments, create and track deposits for facility Talk to customers and reassure nervous patients Travel to multiple facilities as a temporary replacement Maintain customer satisfaction by minimizing wait times and maximizing efficiency for high volume service center.
Senior/Lead Technician January 2011 to January 2012Independent Insurance Adjuster Shane Hoevelman Adjusting Group
Utilized critical thinking and creative troubleshooting to resolve customer service issues Conducted interviews, gathered detailed information and completed field investigations Identified and collected evidence and determined its value to a specific claim to create a detailed and accurate report for the carrier Met with customers at their residence to determine damages and/or loss of property.
Maintain constant contact with customer to advise them of the ongoing process and assure them that their claims were being expedited Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control Managed a caseload of up to 10 clients each week.
Created, implemented, and maintained more efficient documentation methods for my team of adjusters and supervisors.
Store Manager GameStop January 2009 to January 2011
Created strategies to develop and expand existing customer sales, which resulted in an increase in monthly sales Shared product knowledge with customers while making personal recommendations Verified that all merchandising standards were maintained on a daily basis Developed and directed strategy for launch of new products by creating exciting customer events and mentoring staff on how to approach the sales.
Improved service quality and increased sales by developing a strong knowledge of company's products and services, as well as trained staff how to best utilize the tools available to us.
Interviewed, hired and trained new quality staff members including a seasonal team for busy holidays.
Developed rapport with the customer base by handling difficult issues with professionalism.
Worked as a team member performing cashier duties, product assistance and cleaning to inspire my team by example.
Accurately logged all daily shipping and receiving orders.
Modified existing inventory policies and procedures to set standard for the district, which resulted in one of the lowest inventory discrepancy and shrink in years.
Maintained cash register and safe balance daily and stocked appropriate levels of cash and change.
Sales Associate January 2008 to January 2009Lowe's
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Placed special orders and called other stores to find desired items to ensure customer satisfaction.
Guided customer conversations by providing information about the quality, value and style of products to Influence customer-buying decisions.
Replenished floor stock and processed shipments to ensure product availability for customers.
Promoted from Garden Center Associate to Customer Service Desk within 90 days Computed sales prices, total purchases and operated a cash register to process cash, check and credit card transaction.
Maintained visually appealing and effective displays for the entire store.
Processed returns of defective and unused merchandise according to store policies.
Education and Training
General Studies, 2005Sam Houston State UniversityGeneral Studies
Emergency Medicine, 2002Oklahoma Baptist UniversityEmergency Medicine