Veteran Senior Investigator successful leading and training newer team members to handle high caseloads under tight deadlines. Decisive and tactical planner with notable record of accomplishment. Critical thinker with excellent track record of accomplishing detailed investigations that contribute to outstanding results.
Skills
Wages and Salary
Labor negotiations
Compensation and benefits
Payroll coordination
WorkForce Improvements
Recruitment
Report Preparation
Risk Analysis
Surveillance
Interviews
Work History
01/2009 to Current
Senior InvestigatorPacificsource – Spokane, WA,
Investigated over 700 companies to determine compliance with Federal labor laws.
Prepares case investigation file, including written narrative reports and electronic forms for submission to supervisor, office of the solicitor and/or higher-level officials.
Trained team members in investigative techniques and policies.
Develop, interpret, and applied policies, procedures, and operating plans to enhance company productivity
Substantiated validity and admissibility of evidence and preserved data integrity for solicitor review.
Expresses information effectively to individuals or groups (including legal representatives, union officials, company owners, elected officials etc.) of varied backgrounds, making clear and convincing oral presentations to persuade others to accept recommendations, cooperate or change their behavior with people who are difficult, hostile, or confrontational.
Frequently lead long term/multi state coordinated investigations involving many investigators
Conducted investigations into Fair Labor Standards Act, Government Contracts, Employee misconduct, EEOC referrals, and other HR related issues.
Questioned and consulted with subjects and witnesses for information pertaining to cases.
Conducted over 1000 interviews
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Liaised between multiple business divisions to improve communications.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for subordinate employees.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Held job fairs to bring in local talent for long term and seasonal positions.
Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
Independently managed casework to accurately and timely resolve investigations.
Analyzed aggregate casework to find systemic violations and determine methods to proactively address issues.
National team member tasked with developing internal standard operating procedures to promote efficiency, communication, and practices.
Consulted and coordinated with Legal teams, Corporate HR teams, Owners, Unions and Vendors on complex investigations and HR issues.
Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
Technically proficient in Microsoft Office
08/2002 to 08/2009
Platoon Leader, InfantrySecuritas Security Services Usa, Inc. – Shakopee, MN,
Infantry platoon leader tasked with the technical and tactical development of subordinates.
Organized training missions encompassing hundreds of man hours, thousands of dollars, and the safety of all involved.
The infantry officer is responsible for leading the infantry and combined armed forces during land combat.
Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
Instructed personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
06/2006 to 09/2008
Operations OfficerNew Mexico National Guard – City, STATE,
Oversaw the daily operations of the Military Entrance Processing Center.
Ensure applicants for military service are fully qualified
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
Motivated and trained employees to maximize team productivity.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Education
Expected in 08/2008 to to
Bachelor of Arts: Human Resources Thomas Edison State University - Trenton, NJ GPA:
Expected in 2004 to to
Associate of Science: Military Science New Mexico Military Institute - Roswell, NM GPA:
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