IT professional with a 15-year background in system administration, hardware and software troubleshooting and network management for the federal government and in the private sector. Possesses active security clearance. Network Administrator excelling in all the aspects of IT support, with an emphasis on wireless security and cloud computing. Personable team player offering advanced technical knowledge and a can-do attitude.
Network Attached Storage (NAS) Microsoft Outlook
Senior Infrastructure Engineer April 2008 to September 2013
Citigroup, NAS Storage team - Melville, NY Team Leader of NAS Operations team.
Business Recovery Coordinator of NAS Storage Team.
Complete NAS Storage configuration requests from other teams.
Trouble-shoot and resolve production issues relating to Netapp Filers.
Maintain NAS Storage Systems and perform health checks.
Manage and update RLM, Service Pack, Shelf Firmware upgrades.
Manage work-flow and ensure customer satisfaction Manage cross-regional and global team.
Trouble-shoot issues and resolve problems on a timely manner.
Reduce overall operating costs by implementing new cost-saving techniques.
Train new team members and ensure proper access to servers.
Generate and submit monthly and weekly reports for senior management.
Manage weekly Change Management requests.
Manage and support COB/ Disaster Recovery testing activities related to NAS for businesses across Citigroup.
Manage and complete quarterly Audit related tasks.
Ensure 24x7 team coverage for client.
Monitored 200 company-wide tro.
Team Leader and Senior Technical Specialist June 2003 to April 2008Citigroup Single Sign On － Melville, NY
Created configurations for applications to be Single Sign-On enabled.
Completed all Compliance-related projects, Corrective Action Plan (CAP) and audit line items assigned to Configuration Team.
Provided leadership for Projects assigned to Config Admin team (Decommissioning of Webbank I agents, SSO maintenance project, Compliance-related projects.
Managed Entitlements Review (Configurations, LDAP-LAD ID and LDAP-Functional ID).
Coordinator of SSO Monthly Metrics submission Performed as key role in the testing of SM Register (database) upgrades.
Access and monitor servers (Unix) for High CPU Utilizations.
Respond to Tivoli Alerts relating to LDAP servers.
Trouble-shoot and resolve issues received via ticket queue.
Complete LDAP group creation requests received from clients.
Reply promptly to clients via email on issues and questions.
Attend conference calls for issues faced by Global clients.
Train a whole new team of employees in Singapore.
Complete Audit requirements for team.
Assistant Manager and Technical Specialist January 1998 to June 2003Citigroup, Sales and Trading Helpdesk － Manhattan, NY
Troubleshoot Windows NT, MS Office, and Market Data Applications.
Assisted manager with managing employees.
Created Management reports and Metrics sheet for Senior Management.
Performed quality check on employees' work by sampling GPMS reports.
Performed interviews for hiring new employees and consultants.
Represented Citigroup in Paul Robeson High School Career Show.
Helped users with MS Word, Excel, PowerPoint, Access, MS Exchange, MS Schedule+, and other applications.
Attended management meetings for roll-out of new applications and participated in Pilot- application roll outs.
Supported users with UNIX - related applications Solved problems with Mainframe, Brixton, ADP, Extra, EDTS, Email packages Upgraded and expanded network systems and their components.
Documented all server and network problems and other unusual events in detail.
Communicated with vendors to resolve network outages and periods of reduced performance.