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senior housekeeper resume example with 19+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Thank you for taking time to review my resume. My work background, is very diverse, because of the honor I have had, in +the positions held, at the employers in there respected fields of work. I have taken pride in every work field I have worked in because of my love to Excell at any task given. Whether this be leadership are ground level employment. I have prided myself in diversity, Yet above all going above and beyond in customer service, and co-worker, workmanship. Thus my background is consistent with majority of always being.

Motivated and efficient Hospitality specializing in all cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.

High-energy Team lead successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Proficient Senior housekeeper,trained in hotel operations, cleaning procedures and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.

Skills
  • Cleaning Practices
  • Staff Evaluations
  • Department Coordination
  • Time Management
  • Room and Public Space Cleaning
  • Work Planning and Organization
  • COVID-19 Safety Procedures
  • Health Standards Compliance
  • Detail-Oriented
  • Inventory Control
  • Polishing and Dusting
  • Service Oriented
  • Professional and Courteous
  • Relationship Building
  • Team Support and Collaboration
  • Multitasking and Prioritizing
  • Microsoft Office
  • Guest Service and Support
  • Document Control
  • Quality Assurance and Control
  • Customer Service-Focused
  • Staff Training and Development
  • Expense Tracking
  • Customer Relationship Management
  • Employee Training
  • Invoice Processing
  • Quality Improvements
  • Cost Reduction Strategies
  • Guest Relations
Experience
10/2022 to 01/2023 Senior Housekeeper Marriott International | Pompano Beach, FL,
  • Maintain professional standards
  • Inspecting
  • Cleaning
  • Reports of Inventory
  • Leadership training
  • Customer service
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Verified each completed room against standard plans to maintain consistency.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Reported damage or theft of hotel property to management.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Inspected furniture for damage or stains in between guest stays.
  • Practiced safe work habits and wore protective safety equipment.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
05/2003 to 01/2023 General Laborer Road & Rail Services | Indianapolis, IN,
  • Asorted Daily jobs
  • Construction
  • Food service
  • Customer service
  • Janitorial
  • Warehouse
  • Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
  • Operated and maintained a variety of equipment including hand and power tools.
  • Prepared items for transportation installing bracing, padding and strapping to prevent damage.
  • Cut materials into specified sizes for installation using tile cutters and power saws.
  • Participated in company training sessions to improve skills and boost process knowledge.
  • Read plans, instructions or specifications to determine work activities.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Reported safety violations to supervisor to reduce risks and accidents.
  • Operated pallet jacks and forklifts to load and unload supplies and materials.
  • Printed and applied shipping labels for boxes and packages according to product distribution instructions.
  • Utilized two-way radios and hand signals to coordinate communication between equipment operators.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Understood and followed oral and written directions.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Completed variety of physical labor tasks.
  • Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
08/2020 to 12/2022 Team Lead Merchandiser Schwan's Company | Atlantic City, NJ,
  • Training
  • Projects overseeing
  • Forklift,Cherry picker, Reachtruck,operator
  • Traveling as needed
  • Group management 6-12 people
  • Group motivation meetings.
  • Customer service
  • Traveled to various locations to procure materials and products from vendors.
  • Stayed abreast of market trends and anticipated consumer needs and purchasing habits.
  • Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
  • Monitored product margins and managed product resales.
  • Assessed condition of shipped products upon arrival to meet quality standards.
  • Examined stock to verify conformance to quality specifications and took pride in products being distributed.
  • Collaborated with company managers regarding product pricing, promotions and markdowns.
  • Implemented strong product marketing strategies by collaborating with sales teams.
  • Examined, selected and purchased merchandise consistent with specification requirements.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Kept records of vendor and supplier expenditures and organized financial documents into company databases.
  • Displayed appropriate signage for products and sales promotions.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Built product displays and placed appropriate signage for merchandise.
  • Conferred with production, sales and shipping personnel to expedite or trace shipments.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Printed labels and tags for for-sale merchandise.
  • Communicated and coordinated planogram execution with store management.
  • Reviewed customer feedback to brainstorm new merchandise ideas and improve existing products.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Tracked product and supply inventories and reported findings to supervisors.
  • Explained product features and benefits to company staff members and customers.
  • Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
  • Monitored stock to maintain sufficient quantity of featured product.
04/2007 to 12/2008 Retail Sales Leader The Buckle, Inc. | Brighton, CO,
  • Drive sales
  • Model dressing
  • Counting Inventory
  • Customer service
  • Demonstrated knowledge of audit and compliance standards.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Increased store sales by cross-selling complementary items.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Monitored team sales targets and addressed deficiencies.
  • Built talented and successful team that increased department sales.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Reviewed store policies and made changes to streamline operations and increase productivity.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Education and Training
Expected in 06/2004 to to High School Diploma | North Charleston High School, North Charleston, SC GPA:

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Resume Overview

School Attended

  • North Charleston High School

Job Titles Held:

  • Senior Housekeeper
  • General Laborer
  • Team Lead Merchandiser
  • Retail Sales Leader

Degrees

  • High School Diploma

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