Hard working and Dedicated employee known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference. I am an Attentive Cosmetologist with 20 years of experience. Dedicated to long-term relationships with clients and high-quality satisfaction. Successful at maintaining professional workspaces while remaining welcoming and thoughtful about each customer's needs. Client-focused while delivering positive and memorable experiences to patrons. Energetic professional with undeniable talent in hair cutting, coloring and people skills.
Skills
Hair artistry professional
Color matching master
Social and communication skills, great with people of all ages
I love people and making them happy and satisfied with their service so they are a returning customer
Great peoples skills and customer service
Payment processing expertise
Sanitization, clean work environment
Cosmetology principles knowledge
Product knowledge
Experience
Senior Hairdresser, 07/2011 to Current Cinemark – Yuba City, CA,
Running my own business for ten years taking good quality care of my clients, their families and their hair
Washed, colored, cut and styled hair for high volume of clients daily and for important days of their lives
Maintained relationships with 100's of long-term clients with compassion, reliability, good quality work, communication skills, joyful attitude and a smile
Scheduled daily client appointments with necessary details, including preferences and special needs and times
Handled cash and credit card payments daily with consistent accuracy.
Increased sales by providing exceptional service and haircuts and maintaining positive and energetic attitude
Introduced modern techniques and Stayed up-to-date on current trends to increase professional style and value with newest trends in hair coloring, hair cutting and styling to meet their needs
Scheduled appointments for customers using internal software system.
Washed, conditioned, cut and styled hair daily for my clients and maintained high levels of customer satisfaction.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Kept notes listing preferences and services provided to clients for quick reference.
Collected payment from customers and scheduled next appointments.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Fostered clean and sanitary work environment to protect customers and staff from infection, and to have a safe work environment
Server, 04/2003 to 07/2011 Centers For Specialty Care Group – Carrollton, TX,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Calculated accurate bill amounts and processed cash and credit card payments.
Provided timely checks on guest needs and brought requests.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Implemented sanitary food handling, holding and service protocols.
Resolved customer concerns with friendly and knowledgeable service.
Set up dining room to meet hospitality and service standards.
Stocked server areas with supplies before, during and after shifts.
Provided exceptional service to high volume of daily customers.
Hairdresser, 06/2002 to 03/2010 Hilton Worldwide – Miami, FL,
Washed, cut and styled hair for high volume of clients daily.
Always stepped up when things needed to be done and takin care of
Sold hair products to educate clients on proper at home hair care.
Scheduled appointments for customers using internal software system.
Monitored, tracked and recorded client satisfaction to maintain positive ratings and numbers
Examined hair texture and condition to determine appropriate treatment and haircut
Kept notes listing preferences and services provided to clients for quick reference.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Recommended hair styles to compliment clients' facial features and coloring.
Created repeat business by developing long-term relationships with regular customers to increase client base 100%.
Collected payment from customers and scheduled next appointments.
Restaurant Hostess, 03/2000 to 06/2002 Chi Chi's Restaurant – City, STATE,
Greeted guests and sat customers at tables or in waiting areas.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Stayed attentive to server availability and table turnover to seat guests quickly.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Developed long-term relationships with customers to increase opportunities for repeat business.
Accommodated guests with children and special needs to promote comfortable dining experience.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education and Training
High School Diploma: , Expected in 06/2002 Catholic Central - Springfield Ohio, GPA:
Cosmetology: , Expected in 06/2002 JVS - Springfield Ohio, GPA:
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