SENIOR DOCUMENT CONTROL ADMINISTRATOR Resume Example Packeteer Inc

SENIOR DOCUMENT CONTROL ADMINISTRATOR

Professional Summary

Over ten years of experience in configuration and change management with emphasis in computer data technology. Successful history of designing and implementing document systems for OEM customers.

Skills

PC and Macintosh computers. -Proficient in Arena, Agile, Bann, SAP, Oracle, Matrix, Quattro Pro, Documentum, AS400, Copics, AskManMan, Unix, QMX and DAC, Windows, Word, Outlook, and Excel systems.

Work History

SENIOR DOCUMENT CONTROL ADMINISTRATOR, 10/2007 to Current
Packeteer Inc – Cupertino, Ca

Blue Coat Incorporation acquired Packeteer as of April, 2008 Manage and control all activities in Document Control.
Analyze, create, implement, execute, and process ECOs for all new and existing products.
Work closely with Engineering, Program Management, Technical Publications, and Operations to get all the necessary information and documents prior to ECO implementation.
Assist Contract Manufacturers and other suppliers to deliver accurate data for ECOs.
Work with regulatory agencies for compliance requirements such as Rohs, WEEE, MCD, and EFUP of Packeteerâ€™s products prior to ECO release.
Write and maintain Document Control procedures, processes, formats, templates, and others procedures within Operations department.
Reducing cycle time of the ECO process by supervising and training a contractor on ECO implementation.
Raising standard of communication in Program Management weekly meeting by ensuring appropriate internal teams and partners are informed of document revisions.
Improving user interface by modifying and customizing special fields in Arena for easier ECO searches such as Deviations, NPIs, Stop-Ships, MUKs, FRUs, Software, Hardware, and others.
Adding new access roles and privileges for both internal and external Arenas users.

DOCUMENT CONTROL ADMINISTRATOR, 12/2005 to 09/2007
Panta Systems, Inc – Santa Clara, Ca

Set up Document Control department for a start-up company.
Installed Arena PLM system and trained users, partners, suppliers, and contract manufacturers to access and retrieve latest information regarding documentation of company products.
Created a unique part numbering configuration and hierarchy for Engineering, Operations, and Contract Manufacturers due to the complexity of the product and multiple production sites.
Wrote procedures and processes for Document Control department.
Prioritized, produced, and managed all changes including BOM, ECO, AVL, and Deviation from all sites.
Successfully set up and migrated all company data into Arena PLM system to go live within 5 months.

DOCUMENT SPECIALIST, 01/2005 to 05/2005
Hospira Inc Abbott Laboratories – Morgan Hill, Ca

Helped coordinate the change of all product labels from Abbott Laboratories to Hospira.
Analyzed, investigated, redlined, and wrote change requests for all label documentation.
Interacted with all departments to implement document change requests and scheduled meetings for review and approval.
Maintained and updated the document change requests and tracked SOPs in the database.
Implemented a new signature process that improved the duration of change request approval from seven to two days.
Implemented label change process that allowed the FDA to review and inspect the documentation process by the May 31, 2005 deadline.

OFFICE MANAGER, 01/2001 to 01/2004
Liang EyeCare, P.C – East Petersburg, Pa

SENIOR STAFF CHANGE MANAGEMENT ANALYST, 01/2000 to 01/2001
Kestrel Solution – Mountain View, Ca

Maintained, controlled, verified, and ensured MRP (Material Requirement Planning) database implementation of ECOs.
Created and structured BOMs for Product Marketing.
Ensured full product and master data was available including AVL information.
Improved methods and processed new products with CM partners.
Chaired the CCB (Change Control Board) meetings.
Resolved product issues for both internal and external team members.
Installed, upgraded, and stored master software.
Assisted in Agile training for new users and provided Agile support to IT department.
Installed Agile Product Data Management (PDM) and Baan Enterprise Resources Planning (ERP) systems, which improved the efficiency of daily business activity.
Helped company set up and developed file transfer capability with contract manufacturing and supply partners.

DOCUMENT CONTROL SUPERVISOR, 01/1998 to 01/2000
Celestica Inc – San Jose, Ca

Set up Document Control department.
Trained and supervised staff on ECO (Engineering Change Order) and MPI (Manufacturing Process Instruction) coordination, and company procedure implementation.
Interacted with all program managers and customers on documentation releases and changes as required.
Managed engineering change and configuration processes by applying corporate and site policies and procedures.
Consistently processed ECOs within 24 hours, and tracked them until release.
Organized and maintained documents and files both in hardcopy and electronic file formats.
Ensured master drawing and history files were accurate and current.
Negotiated warranties and services for machines used in the Document Center.
Member of ISO (International Standards Organization) audit team.
Helped interview, hire, train, and assign responsibilities to new staff.
Initiated and developed a new engineering process which improved the efficiency of the Celestica worldwide Engineering organization.
Helped company reduce standard ECO process flow from 4 to 2 weeks on five active accounts.

DOCUMENT CONTROL ADMINISTRATOR, 01/1995 to 01/1998
Sanmina Inc – San Jose, Ca

Set up Document Control Department.
Conducted the Change Control Board meetings.
Provided support to Program, Engineering, Purchasing, Material, Test, and Quality departments.
Analyzed, reviewed, and wrote ECOs and other related documents including deviations and AVL.
Managed and maintained end of life activities such as archiving and retrieving documentation.
Clarified and resolved database conflicts between departments.
Helped company reduce duplication and labor time with on-line request system.
Improved communication between departments by developing and updating database so engineers could request changes to documentation more efficiently.

Senior ECO Analyst, 06/2008 to 01/2018
Symantec – Mountain View, CA

Education

Bachelor of Science: International Business, 1997
San Jose State University -
International Business

Skills

go live, Agile, AS400, Baan, Hardware, Copics, Data Management, database, documentation, Documentum, ERP, drawing, Instruction, ISO, Macintosh computers, Product Marketing, meetings, access, Excel, Outlook, Windows, Word, MRP, Enterprise, Oracle, PDM, PLM, policies, processes, Program Management, Publications, Purchasing, Quality, Quattro Pro, Requirement, SAP, structured, supervising, unique, Unix, user interface

Resume Overview

Companies Worked For:

Packeteer Inc
Panta Systems, Inc
Hospira Inc Abbott Laboratories
Liang EyeCare, P.C
Kestrel Solution
Celestica Inc
Sanmina Inc
Symantec

School Attended

San Jose State University

Job Titles Held:

SENIOR DOCUMENT CONTROL ADMINISTRATOR
DOCUMENT CONTROL ADMINISTRATOR
DOCUMENT SPECIALIST
OFFICE MANAGER
SENIOR STAFF CHANGE MANAGEMENT ANALYST
DOCUMENT CONTROL SUPERVISOR
Senior ECO Analyst

Degrees

Bachelor of Science : International Business , 1997

SENIOR DOCUMENT CONTROL ADMINISTRATOR Resume Example

Resume Score: 90%

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