Customer-focused executive and service evangelist with expertise building innovative, world-class operations that promote brand loyalty and foster repurchase. A passionate technologist and energetic people leader with the proven ability to influence, build trust, and deliver exceptional results within rapid growth environments. Strong background in entrepreneurship and data analytics; experienced optimizing progressive customer voice programs (VOC) to inspire meaningful business change. Outstanding record of delivering exceptional cost to serve, including successful transition from a conventional cost center to a profitable service operation while delivering industry leading experience scores (NPS).
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