Over 25 years of experience developing strategy, leading programs and cross-functional teams in global operations, quality and customer support with a consistent track record of delivering operational efficiency, cost reduction, and improved customer satisfaction
SMITHS MEDICALJanuary 2014 to CurrentSenior Director St. Paul Keene, MN NH
Global design and manufacturer of specialty medical devices Global Operations Strategic Planning Requested by Senior VP Global Operations to lead staff in development of annual plan Developed cascading objectives.
Collected and analyzed competitive benchmarks.
Defined metrics and gaps.
Established initiatives, roadmap and reporting dashboard Recruited to lead a group of seasoned program directors and managers responsible for global programs delivering cost, quality and efficiency benefits through footprint restructuring and other operations transformation initiatives Completed 3 operations transfers and site closures.
3 additional are in process Current budgets range from $1-20M.
All program expenses are under goal Delivered $7M annual savings.
In process programs to contribute additional $10M+ Analyzed global assets, developed replacement roadmap and business processes.
Chaired review board.
HEWLETT PACKARD COMPANYJanuary 2002 to January 2014Marlboro, MA
Hardware, software and services for small- and medium-sized businesses and large enterprises Customer Solution Center Global Program Management Office Led a group of 30 program managers located in 6 continents.
Portfolio averaged 50-60 global service delivery transformation programs.
Included engagement with senior leaders on governance, prioritization, and reporting.
Support Automation Controlled Release Manager and Firmware Management Feature Product Owner Developed integrated hardware and support solutions to evolve the support portfolio; Created user stories, business requirements and implementation roadmap for firmware management feature in portal using Agile development methods Service Cost Optimization Program Management Office Led a team of 10 senior program managers implementing product changes to reduce warranty cost burden: Supplier Quality, Diagnostics, Self-Healing and Customer Self-Repairable design Reduced number of calls by 18.7K Lowered cost to serve by $10.2M Global Operations Strategy Development and Program Management Strategy development and subsequent program leadership: Design for Supply Chain/Operations, Initial Quality, Saleable Part Productivity, Warranty Entitlement, Leveraged Logistics, Node Simplification, Country of Origin Improved warranty entitlement data delivery from 70% to 95% Reduced saleable part count by 70% Reduced operations customer initial experience issues by 80%.
COMPAQ COMPUTER CORPORATIONJanuary 1998 to January 2002Houston, TX
Developer and manufacturer of personal computers and related products and services Global Operations Solutions and Options Life Cycle Management Group Manager Server options, standard & custom solutions, product engineering, value engineering and configuration management.
Product line revenues were $1B/year, direct reports = 35 100% on-time for first revenue ship, 100% of design for manufacturing rules, all end of life reserves less than goal, $30M cost savings, managed demand/supply imbalances Negotiated operations contract terms and conditions for custom products for two major telecommunications customers Mentored 2 Leaders for Manufacturing interns from MIT Chaired capital appropriations review board Global Operations Solutions New Product Introduction Program Manager Directly responsible for introduction of first high performance computing solution, supporting genomics research, which was delivered from the volume operations thereby transforming the business away from a custom design and delivery model to a modularized solution portfolio.
New quality, test, assembly and configuration processes Realigned 3rd party switch manufacturer's operations for product quality and security of supply.
DIGITAL EQUIPMENT CORPORATIONJanuary 1987 to January 1998Maynard, MA
Designer and manufacturer of midrange and enterprise computers, software, and peripherals.
Product and Process Engineering and Lifecycle Manager positions.
Suffolk UniversityMaster's Degree: Business AdministrationBoston, MABusiness Administration
University of MassachusettsBachelor of Science: Mechanical EngineeringAmherst, MAMechanical Engineering
Professional Engineer, Mechanical Engineering, State of Massachusetts Lisa Midttun Updated July 2016
Agile, Asset Management, Automation, benefits, budgets, business processes, Business Process Analysis, Change Management, competitive, Hardware, configuration management, customer satisfaction, delivery, hardware and support, Leadership, Logistics, Mechanical Engineering, Office, Lisa, enterprise, Optimization, Developer, peripherals, Process Engineering, processes, Process Improvement, Professional Engineer, Program Management, Quality, reporting, research, Six Sigma, stories, Strategy Development, Strategic Planning, Supply Chain, switch, telecommunications