Senior Coordinator Resume Example
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SENIOR COORDINATOR
Summary
A dedicated professional with 14 years of experience in fast-paced and data driven Fortune 100 companies. Possesses a positive "get it done" attitude. Recognized for strong interpersonal skills with a solid reputation for teamwork and being proactive in successfully completing high volumes of work. Proven ability to multi-task in a rapidly growing environment.
Experience
01/2010 to 01/2014
Senior Coordinator Keurig Dr Pepper － Naples , FL
- Serve as Coordinator for Management Development Circles, Development Year Processes, and Talent Management System.
- Responsible for Management Development Circle program logistics and materials, compiling 360 feedback interview data and drafting assessment reports for participants including 60 interviews for 12 participants in each session.
- Serve as Coordinator for development year processes including communications, training, and enhancements for APRs, Business Objective Planning, Key Performance Metrics, Individualized Development Plans, and Performance Management.
- Serve on project team responsible for design and implantation of Talent Management System.
- Responsible for case management and resolution for over 200 inquires monthly.
- Responsible for monthly and quarterly program and system metrics.
- Subject matter expert with more than 200 hours of training Associates in class/webinar in various locations across the Unites States.
- Nominated twice for Champion of the Quarter for identifying tax credits for learning hours completed across multiple states.
- Awarded Performance Recognition from senior leaders for enhancements made with Talent Management tools resulting in a 50% reduction in user completion rates.
01/2009 to 01/2010
HR Principal Coordinator
- Served as system administrator for recruiting software system.
- Managed job postings.
- Managed data recruiting system integrity and ensured compliance with internal policies and external regulations.
- Trained new associates on system.
- Communicated reporting results, system enhancements and process changes to recruiting organization.
- Successfully responded to and solved 15,000 + internal/external candidate enquiries via email/phone in one year.
- Developed reporting tool to audit recruiters for compliance in posting jobs to state/local governmental agencies.
01/1999 to 01/2010
Bickford Senior Living － Suffolk , VA
01/2007 to 01/2009
HR Principal Coordinator
- Sourced for leads.
- Scheduled candidate interviews and travel arrangements for 300+ candidates.
- Monitored assessment administration and compiled background checks.
- Initiated candidate file management, summarized candidate feedback, and served as on-site escort to/from interviews.
- Functioned as diversity event manager by coordinating all logistics in attending 4 national events per year that resulted in 4 diverse hires per year.
- Assembled and trained team to attend event and process candidates.
- Developed attendee resource guides.
- Served as Associate Network Lead for community & partnerships work stream through the coordination of a grant program resulting in the ROSMY hotline for greater Richmond.
- Coordinated HR holiday event with community outreach and distributed 200 bicycles to Richmond City children.
- Received "Spotlight Award" for an outstanding effort.
01/2006 to 01/2007
HR Principal Coordinator, Executive Coaching Cvs Health
- Coordinated schedules for 3 internal executive coaches and successfully onboarded 60+ executives.
- Worked with business to develop a customized onboarding plan for each executive.
- Assisted in facilitation of new leader team meetings and stakeholder interviews, maintained database, created new hire packets, welcome letters, and communicated onboarding plan to new hire.
- Managed "Buddy" assignment for mentor program using 360 feedback process.
- In support of talent management, created executive profiles stored on a secure site resulting in one click access to aid in career pathing and talent pool assessments to share with senior management.
- Facilitated system migration for billing external coaches by leveraging relationship with IT.
- Received "ROSE Award" twice for outstanding candidate/customer experience.
01/2002 to 01/2006
HR Senior Coordinator
- Managed processes for talent management including maintaining and preparing data reported to senior level associates, creating process guides, owning contracts with vendors, and owning scheduling of talent planning sessions.
- Recognized for great performance in a stretch role by taking on additional tasks, which resulted in promotion to Principal Coordinator.
- Developed new hire survey study on attrition and recognized for implementing change in onboarding of new executives.
- Researched and implemented 3 development tools to aid in career-pathing.
01/2001 to 01/2002
Account Supervisor 22Squared
- Delivered professional resolutions for inbound/outbound credit card call center test market population and implementing test designs for new products.
- Ranked 13 out of 200+ associates for top sales in department 2 consecutive quarters.
- Identified issue with restrictions on "test" credit card accounts held by cardholder's with multiple cards in Collections resulting in a new front end approval process and saved the company $500K+.
- Recruited to HR shortly after negotiating walk a mile program for call center associates allowing associates off-the-phone time to observe other roles in the organization.
01/1999 to 01/2001
Account Supervisor
- Provided professional one-call resolution for escalated cardholder issues received as inbound phone volume for the credit card call center while ensuring compliance to policies and procedures with scope of role spanning retention, collections, fraud, crisis management, abusive callers.
- Recognized for six "Wall of Fame" nominations as a result of customers submitting letters of recognition.
- Received "100% Quality Assurance Award" for outstanding customer service.
Education
BS : Psychology Virginia Commonwealth University － City, State
Associates Certificate, Project Management George Washington University － State
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Resume Overview
School Attended
- Virginia Commonwealth University
- George Washington University
Job Titles Held:
- Senior Coordinator
- HR Principal Coordinator
- HR Principal Coordinator, Executive Coaching
- HR Senior Coordinator
- Account Supervisor
Degrees
- BS : Psychology
Associates Certificate, Project Management
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