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Senior Contract Sourcing Manager Resume Example

Resume Score: 80%

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SENIOR CONTRACT SOURCING MANAGER
Skills
Education and Training
04/2012
Bachelor of Science - Business Administration
University Of Phoenix City
Summary
Experience
Senior Contract Sourcing ManagerCompany Name | City, State11/2014 - Current
  • Handled vendor relationships, costs and contracts.
  • Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
  • Performed site evaluations, customer surveys and team audits.
  • Kept supply chain in conformance with production requirements by cultivating vendor relationships.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Collaborated with others to discuss new opportunities for cost reductions.
  • Updated records, processed documentation and prepared timely and accurate reports.
  • Performed annual reviews of vendor activities, policies and procedures.
  • Evaluated vendor services and activities against company standards.
Service Project ManagerCompany Name | City, State06/2007 - 11/2014
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Hired, trained and developed service department staff to drive performance.
  • Defined department objectives and monitored performance to facilitate operations.
  • Researched and provided timely resolution to service discrepancies.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Monitored employee performance through effective analysis of key metrics.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Motivated, led and supported employees to maintain low turnover.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Informed and educated department employees on changes from management.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Created employee work schedules to keep shifts properly staffed.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Established and enforced clear safety policies to protect workers from injury.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Investigated accidents and injuries, preparing reports on findings.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Managed service department budget and investigated and resolved discrepancies.
  • Hosted 150+ attendees during annual events.
  • Identified exceptions and deviations and recommended corrective actions to realign processes.
  • Administered daily processes, including maintaining information integrity and verifying completeness of established procedures.
Chief of StaffCompany Name | City, State09/2002 - 06/2007
  • Updated budget documents to track purchases for contracting consultants, travel expenses, subscription services and supplies.
  • Prepared meeting agendas, notes and briefing materials.
  • Briefed supervisor and staff on key issues and projects.
  • Monitored assignment timelines to accomplish projects by established due dates.
  • Posted job vacancies, scheduled interviews, advised decision-makers on hiring selections and led onboarding process.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Interviewed personnel involved in discrimination and equal rights complaints to collect information, outline grievances and mediate conflicts.
  • Kept detailed records of interviews and data to meet compliance standards and support future reviews.
  • Introduced procedures to help workplaces follow equal opportunity guidelines and strengthen employee conformance.
  • Communicated with workers and supervisors about workplace adherence to laws, importance of statutes and ways to enhance compliance.
  • Researched disciplinary and grievance issues and recommended optimal courses of action.
  • Taught frontline leadership how to improve labor and management interactions thereby reduce grievances and arbitration needs.
  • Provided advice and interpretation of labor relations policies and agreements to enhance company positions.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
SalesCompany Name | City, State12/2000 - 09/2002
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Negotiated with vendors, saving the company $250K annually.
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
Activities and Honors
  • Served as President of AT&T Pioneer Volunteer Program , Member At Large and Secretary of the Sierra Rivers Council , Golden Bear Chapter No. 29
  • California Legislative Certificate of Recognition Award for Volunteer Services
  • Service Excellence Award 2016
  • Star Leader Award 2 Consecutive years
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • University Of Phoenix

Job Titles Held:

  • Senior Contract Sourcing Manager
  • Service Project Manager
  • Chief of Staff
  • Sales

Degrees

  • Bachelor of Science - Business Administration

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