Senior Contract Sourcing Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
11/2014 to Current
Senior Contract Sourcing Manager Otis Worldwide Buffalo, NY,
  • Handled vendor relationships, costs and contracts.
  • Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
  • Performed site evaluations, customer surveys and team audits.
  • Kept supply chain in conformance with production requirements by cultivating vendor relationships.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Collaborated with others to discuss new opportunities for cost reductions.
  • Updated records, processed documentation and prepared timely and accurate reports.
  • Performed annual reviews of vendor activities, policies and procedures.
  • Evaluated vendor services and activities against company standards.
06/2007 to 11/2014
Service Project Manager Albany Charter School Network Helena, AR,
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Hired, trained and developed service department staff to drive performance.
  • Defined department objectives and monitored performance to facilitate operations.
  • Researched and provided timely resolution to service discrepancies.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Monitored employee performance through effective analysis of key metrics.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Motivated, led and supported employees to maintain low turnover.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Informed and educated department employees on changes from management.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Created employee work schedules to keep shifts properly staffed.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Established and enforced clear safety policies to protect workers from injury.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Investigated accidents and injuries, preparing reports on findings.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Managed service department budget and investigated and resolved discrepancies.
  • Hosted 150+ attendees during annual events.
  • Identified exceptions and deviations and recommended corrective actions to realign processes.
  • Administered daily processes, including maintaining information integrity and verifying completeness of established procedures.
09/2002 to 06/2007
Chief of Staff Rent-A-Center Inc. Fort Lauderdale, FL,
  • Updated budget documents to track purchases for contracting consultants, travel expenses, subscription services and supplies.
  • Prepared meeting agendas, notes and briefing materials.
  • Briefed supervisor and staff on key issues and projects.
  • Monitored assignment timelines to accomplish projects by established due dates.
  • Posted job vacancies, scheduled interviews, advised decision-makers on hiring selections and led onboarding process.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Interviewed personnel involved in discrimination and equal rights complaints to collect information, outline grievances and mediate conflicts.
  • Kept detailed records of interviews and data to meet compliance standards and support future reviews.
  • Introduced procedures to help workplaces follow equal opportunity guidelines and strengthen employee conformance.
  • Communicated with workers and supervisors about workplace adherence to laws, importance of statutes and ways to enhance compliance.
  • Researched disciplinary and grievance issues and recommended optimal courses of action.
  • Taught frontline leadership how to improve labor and management interactions thereby reduce grievances and arbitration needs.
  • Provided advice and interpretation of labor relations policies and agreements to enhance company positions.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
12/2000 to 09/2002
Sales AT&T Inc. City, STATE,
Education and Training
Expected in 04/2012
Bachelor of Science: Business Administration
University Of Phoenix - Fresno, Ca,
  • Consistently maintained high customer satisfaction ratings.
  • Negotiated with vendors, saving the company $250K annually.
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
Activities and Honors
  • Served as President of AT&T Pioneer Volunteer Program , Member At Large and Secretary of the Sierra Rivers Council , Golden Bear Chapter No. 29
  • California Legislative Certificate of Recognition Award for Volunteer Services
  • Service Excellence Award 2016
  • Star Leader Award 2 Consecutive years

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Resume Strength

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Resume Overview

School Attended
  • University Of Phoenix
Job Titles Held:
  • Senior Contract Sourcing Manager
  • Service Project Manager
  • Chief of Staff
  • Sales
  • Bachelor of Science