Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Well-organized bilingual certified senior communicable disease investigator. Talented at analyzing and validating patient information, diagnoses and billing data. Capable of remaining calm and effective in extremely difficult and stressful work environments. Motivated disease investigator who demonstrates strong time management and prioritization skills. Proficient in advanced medical terminology, Bureau of Disease Control program policies and procedures, and investigative techniques and procedures used in public health fieldwork.

  • Management skills
  • Supervision
  • Exceptionally fast type writer
  • Bilingual in Dari
  • Quick learner
  • Great communication skills
  • Multi-tasker
  • Advanced Computer skills
  • Problem solving
  • Customer service
  • Market trends
  • Problem solving
  • Quality control
  • Clinical assistance
  • Documentation abilities
  • Extensive anatomy/physiology knowledge
  • Knowledge of HMOs, Medicare and Medi-Cal
  • Team player with positive attitude
  • Good written communication
  • Strong planning skills
  • Great eye for detail
  • Team building
  • Administrative support
  • Communicable disease knowledge
  • Infectious disease expertise
  • Disease prevention strategies
  • Disease management
  • Epidemic curve modeling
  • After-action reporting
  • Project organization
  • Planning and coordination
Senior Communicable Disease Investigator , 07/2020 - Current
Carrier Enterprise Stratford, CT,
  • Responsibility for investigating situations concerning individuals who have been in contact with communicable diseases including Covid-19, sexually transmitted diseases and tuberculosis, which could result in possible sources of infection.
  • Locating non-conforming patients of communicable diseases and persons with whom they have had contact with.
  • Upheld requirements for data collection, reporting and quality control for duration of investigations.
  • Wrote and submitted final reports detailing successes and failures in each investigation and recommended corrective actions.
  • Identified key findings for each case, including location, severity and clinical findings.
  • Conducted interviews with those who are human immunodeficiency virus (HIV) positive and assisted them in informing their sexual and/or drug sharing partners of their positive status in association with the Health Department's Partner Notification Assistance Program (PNAP).
  • Conducted investigations to discover unreported cases of STD, TB or other communicable diseases.
  • Provided pre-test and post-test individual counseling and risk reduction in association with the HIV testing programs in the Health Department's sexually transmitted disease clinic.
  • Collected blood by venipuncture from patients in a clinic setting or in a home visit situation.
  • Provided tuberculin skin testing and directly observed therapy and specimen collection where necessary.
  • Good knowledge of investigative techniques and procedures used in public health fieldwork as well as Bureau of Disease Control program policies and procedures and general health laws covering communicable diseases.
Senior Head Trainer/Emergency Department Medical Scribe, 08/2015 - 03/2020
Otg Saint Paul, MN,
  • Managed a team of 30+ scribes including scheduling, approving time cards, and facilitating meetings.
  • Documented more than 10,000 patient's medical history, test results, and vital statistics while working beside clinicians.
  • Assisted during medical procedures executed by the emergency providers including central lines, lacerations, lumbar punctures, intubations and chest tubes.
  • Documented examinations and compiling clinical data reports, in addition to training new scribes and performing chart audits to ensure and maintain quality control in a fast paced operational environment.
  • Prepare and analyze the patient's charts (up to 70 patients per day) as well as print and discharge the patients
  • Having exceptional typing skills in order to manage writing all of the physicians fast dictations
  • Managed sensitive and confidential materials such as patient health records and being well aware of HIPAA violation.
  • Effectively communicated to emergency providers the status of their patients, including any abnormal test results.
  • Maintained prompt and organized responses in a high-stress work environment.
  • Answered phone calls and updates on patient wait times and delay, including calls from hospitalists about admissions or transfers.
  • Accompanied physicians during patient consultations and assisted in recording patient's history physical exam findings into the electronic medical record.
  • Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
  • Followed clinicians throughout shift in high-volume, busy environments.
  • Recorded, stored and reported medical coding information to create statistics of healthcare encounters.
  • Used Cerner medical record software every day and developed advanced skills.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
Sales Manager, 09/2012 - 07/2015
JCPenney City, STATE,
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Offered product and service consultations and employed upselling techniques.
Manager, 04/2010 - 08/2013
Milano's Pizza City, STATE,
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Kept the restaurant clean and maintained neat, orderly product displays to deliver professional appearance to guests.
Education and Training
Bachelor of Science: Biological Sciences , Expected in
California State University - Stanislaus - Turlock, CA
  • Dean's List Honoree (2014-2016)
Activities and Honors
  • Red Cross First Aid/CPR certified

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  • California State University - Stanislaus

Job Titles Held:

  • Senior Communicable Disease Investigator
  • Senior Head Trainer/Emergency Department Medical Scribe
  • Sales Manager
  • Manager


  • Bachelor of Science

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