Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Over 15 years of diverse management experience in Servicing Operations, Risk Management, Third Party Management and Collections Management. Driven and self-motivated leader talented at managing dynamic and cross-functional teams.

  • Complex problem solving
  • Strong interpersonal skills
  • Expert in risk management
  • Reliable
  • Excellent communication skills
  • Detail-oriented

Awarded 2013 Cultural Transformation Hero Award

Unit of the Month Award 2010

Consistently Exceeded Monthly Goals 2005-2006

2004 Professional Of The Quarter Awad

Earned High Potential Ranking

02/2014 to Current Senior Business Risk and Control Manager HSBC Mortgage Services | City, STATE,
  • Successfully execute remediation strategies to close audit findings which are levied against Consumer Mortgage Lending by external and internal auditors including Federal and State Regulators. Results include 30% reduction of aged findings, zero reopened findings and no repeat findings for 2013-2014.
  • Present executive summaries and reports to Executive Management and Governance Committees, including trend analysis of audit findings, root cause analysis, mitigating controls and recommended control enhancements.
  • Develop and lead complex and robust remediation project plans to effectively track and remediate operational and compliance gaps through effective communication and engagement with cross functional teams, including Legal, Compliance, Credit Risk, Technology Group, Third Party Operations, etc.
  • Developed controls for remediation work stream including procedures, quality control reviews, tracking reports, training program, templates design, and development of database for tracking remediation assignments from intake to completion.
  • Develop and maintain resource and succession plans. Hire, train and manage performance of Risk Analysts and Risk Managers.

03/2012 to 02/2014 Third Party Operational Risk Manager HSBC Mortgage Services | City, STATE,
Expected in High School Diploma | Business Administration Queensboro Community College, Jamaica, NY GPA:

Coursework in Finance, Economics and Business Administration

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School Attended

  • Queensboro Community College

Job Titles Held:

  • Senior Business Risk and Control Manager
  • Third Party Operational Risk Manager


  • High School Diploma

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