Senior Business Process Improvement Analyst Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Career Overview

Seasoned SAP SD professional bringing 12 years of expertise in SAP project implementation, system configurations, functional support and user training, with the following professional experience:

  • Extensive configuration and functional expertise in SAP SD, MM, LE and PP modules
  • 5 full-cycle Implementation in SAP R/3 SD module from blueprint, to post go-live support
  • Proficiency in configurations in Sales and Distribution (SD) and related cross-functional modules Sales, Delivery, Billing, Pricing, Sales areas, Partner determination, Output determination, ATP check, Text determination, Value Contract, Material Substitution, Route determination, Account Assignment, Incompletion procedure, Risk management, Material master, Shipping point and storage location determination
  • Expertise in functional areas including SM, PP, WM, MM, VC
  • Extensive configuration experience in Pricing: condition tables, condition types, access sequences, and pricing procedures
  • Proficiency in performing gap Analysis, preparing functional specifications, programming specifications, user manuals, ECATT and LSMW for data conversion and troubleshooting tickets
  • Project lead and project management experience
  • Vertex sales and use tax in SAP
  • Proficiency in SD and LE configurations
  • Expertise in cross-functional modules of SM, PP, MM, WM, FI
  • Full-cycle implementation, support and upgrades
  • Inter-company processes experience
  • Multiple International roll-outs
  • Project lead and project manager for various SAP projects and new business development initiatives
  • Logistics and business management background
  • Ability to take and give directions/instructions and provide assistance through completion of tasks
  • Strong analytical skills
  • Excellent communication, presentation, and people skills
  • Good team leader skills
  • Experienced with conventional and ASAP methodology
  • Highly motivated and goal oriented
Technical Skills
SAP configurations (R/3 4.6c, R/3 4.7, ECC 6.0) SD, LE, MM 12
SAP configuration and functional expertise WM, PP, FI, SM 12
Vertex Sales Tax in SAP (Q Series) TDM, SAP user exit 3
Microsoft Applications Project Systems, Access, Excel, Visio, PP, Word 16


  • Led SAP projects and initiatives with 30 plus cross-functional team members and off-shore consultants
  • Served as Project Manager for new product R&D and new market development for gaming products for China lottery market


  • SPIRIT Award from the IS /GBS department in recognition of outstanding teamwork and customer service (2006)
  • Certification of Appreciation from IGT Casino Service department in recognition of valuable contributions (2005)


  • Vertex Sales Tax - Q Series for SAP (2005, 2011)
  • Project management fundamentals
  • SAP SCM600 (Processes in SD), SCM610 (Delivery), SCM620 (Pricing), SCM605 (Sales), SCM615 (Billing), SCM650, LO645, PLM114, SCM240, SCM310, SCM500 (Procurement), SCM510 (IM), SCM520 (Purchasing)SCM601(Process in LE), SCM630 (WM), SCM610 (Delivery), AC200 (Business Processes in FI), SCM300 (Manufacturing), SCM310 (Production Orders)
Work Experience
Bickford Senior LivingPharr, TX,
  • Served as the SD lead for the 8-month end-to-end SAP implementation for 5 international divisions in Australia, New Zealand, Singapore, Macaw, and Philippines with responsibility of core configurations including sales areas, pricing, route determination, shipping points, output, and text, as well as managing consultants on custom developments
  • Served as lead BA for SD and Compliance functionality for South Africa SAP roll-out with similar responsibilities above
  • Lead BA in a 9-month project to re-engineer the current legal / compliance processes on gaming sensitive items for both domestic and international subdivisions, working with a diverse team of 30 plus functional users and consultants
  • Provided senior SAP functional and technical support for internal customers in Compliance, Order Fulfillment, and Customer Service in small scale projects and initiatives, including requirements gathering, scope definition, effort estimate , risks assessment, workshop facilitation, functional solution design and specifications, change management, propitiation and negotiate with business users to achieve a balance between deliverables, time and budget, unit testing, operations guide generation, hands-on SAP configurations, trouble shoot and debug activities
Cash StoreHoover, AL,
  • Severed as project management for new business development in China lottery market
  • Oversaw project schedules and budgets planning
  • Built partnership with supporting departments, including engineering, marketing and legal teams in the joint effort of market research, design and develop new gaming systems and game content, for demo, trial and commercial purposes, reviews and approvals of system white paper, game requirements, financial projection, and market feasibility evaluation documents
  • Facilitated general communications and project meetings, as well as team building events
  • Enhanced relationship with the China JV partner and Chinese officials by hosting events at trade shows and delegation visits
  • Led the effort in redesigning sales brochures, marketing materials and websites targeting the Chinese gaming market,
  • Facilitated technical research with Class II games and TCS engineering groups
  • Mediated communications between the Beijing office and the IGT headquarters
SENIOR BUSINESS ANALYST, 02/2003 to 06/2008
Fidelity National Information ServicesIndianapolis, IN,
  • Served as Back Office Project manager for Server-based AVP Licensing project, responsible for managing SAP solutions and configurations for new business processes in SAP, from organization and reporting structure, order, production, delivery and billing, as well as pricing, and interface with the FNO system
  • Served as Project manager for Stand Alone AVP Licensing project, with similar responsibilities in the sbX Licensing Project mentioned above, in delivering the Back Office licensing solutions Stand alone AVP products.
  • Responsible for small to large-scope projects to provide business and system solutions for major acquisitions and internal consolidations, new products and pricing releases, and general user support
  • Provided functional support for SAP tax user exits interfacing with Vertex, as well as support for the TDM setup in Vertex
BUSINESS ANALYST, 09/2000 to 02/2003
Morgan StanleyWestlake Village, CA,

Completed SAP SD module configurations and business process designs in a 2-year implementation of SAP 4.6C for IGT headquarter, including SD enterprise structure, master data, order to billing process, pricing, billing plan, ATP, risk management, and compliance process

Led the effort on architect, test, and support custom reports.

Conducted user training classes

Brown & Brown, Inc.City, STATE,
  • Completed a 6-month parts distribution center consolidation project, with responsibility of research and analysis on parts sales volumes, revenue, cost of sales, service level (fill rate), freight cost, on parts warehouses based in Reno and Las Vegas, which provided the statistical foundation for the executive decision by the senior management to consolidate parts warehouses and re-configure the Las Vegas facility to be the central hub for spare parts distribution.
Logistics Solutions Analyst, 05/1999 to 02/2000
Parts Distribution And Customer ServiceCity, STATE,
  • Served as the logistics specialist for the director of Transportation, responsible for internal process reviews and improvement for the transportation department.
  • Designed and created the system tools for LTL shipments tracking, cost and revenue reporting
TECHNICAL ASSISTANT, 07/1997 to 04/1999
ODC Integrated LogisticsCity, STATE,
  • Responsible for the design and maintenance activities for databases on client census, and insurance plan participations.
  • Designed health insurance proposals, prepared sales packets /brochures, and provided customer services.
MBA: Business Management, Expected in 1999
University of Nevada, Reno - Reno, NV

Emphasis in Logistics

Honored Student on the Dean's List - College of Business Administration (1997)

Associate of Arts: Commercial Law, Expected in 1996
Southwestern University of Finance and Economics - Chengdu, Sichuan

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • University of Nevada, Reno
  • Southwestern University of Finance and Economics
Job Titles Held:
  • Logistics Solutions Analyst
  • MBA
  • Associate of Arts