Has extensive experience in the role of National Telecommunications Manager for the largest non-profit organization providing services for individuals with physical, mental, emotional and substance abuse challenges in the US.
Extensive knowledge of voice and data infrastructure design and installation, Including large cabling project management.
Extensive knowledge of Telecommunication Carrier based services, including provisioning, implementation of services and day to day trouble management and billing.
IT specialist well versed in telecommunications hardware and software administration, on a national basis. Experienced utilizing various remote access software and management tools.
|Skills||Experience||Total Years||Last Used|
|Alcatel OMNIvista Software||Expert||6||Daily|
|Various Telecom Service Provider WEB tools||User||8||Daily|
IR Network Manager for a segment of a national organization that included two campuses, containing approx 20 buildings and 20 remote sites.
Duties included voice and data support services for approx 350 users and all aspects of Voice and Data services availability.
Troubleshot and resolved internet connectivity and general software and hardware issues.
Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
Led triage on product bugs and feature requests.
Added user accounts, troubleshot issues with users and monitored usage on the printing management system.
Carefully coordinated plans and specs using marketing programming standards.
Qualified competitive subcontractor bids prior to execution of contracts.
Educated general contractor personnel on the quality standards throughout the construction process.
Reviewed and investigated Proposed Change Order Requests (PCOR).
Accurately provided status information on project progress to the project management.
Reduced and controlled expenses by improving resource allocation.
Reviewed and approved billing invoices and expense reports.
Coached and mentored 2 staff members by offering constructive feedback and taking interest in their long-term career growth.
Received certification as Alcatel ACFE.
Coursework in Administration of CISCO Unified Communication Manager - May 2012.
Coursework in Alcatel Certified Field Expert - April 2008
Coursework in Voice over IP Foundations - July 2006
Coursework in Advanced Deployment of Voice over IP - June 2006
Coursework in Converging Voice and Data Networks - March 2004
Coursework in Introduction to Voice over IP - December 2003
Coursework in Telecommunications Fundamentals II - July 2002
Coursework in Telecommunications Fundamentals I - June 2001
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