People minded, integrity, results oriented, trust, teamwork, innovation, and loyalty.
Key Areas of Expertise
Sales Support / Customer Service Support / Executive Administrative Support /Administrative Assistant / Staff Training & Development / Office Management and Human Resource
Microsoft Office® Products (Word, Excel, Skype, Outlook, Publisher, Power Point), Concur, Kronos, RecTrac, SMART, and Internet.
*Certified RYT Yoga Instructor
01/2015 to 07/2017
Senior Admin Assistant to DirectorCity of Northville － Northville, Mi
Provide administrative support to the Director of Senior Services for the City and Twp.
Duties include by not limited to: Manage the customer transportation program, handled multi line phone calls, scheduled meetings and vendor appointments, calendar management, expense reports, office supplies, coordinated facility maintenance tickets for tech set up and building problems, meeting note taking and facilitation of information to managers.
Coordinator and managed wellness and informational programs along with planning and organizing day trips.
Create and market programs and activities for the Senior Center of Northville.
Resolve client issues by coordinating transportation requirements and request through local hospitals and social workers.
Manage budget and vendor communications to create, oversee and manage all events and personnel.
Maintained supplies for office, building and for all events.
Manage all financial reports, payroll and SMART government weekly, monthly and quarterly reports.
Direct interface with client's to inform and educate them with regard to government requirements and disability laws.
Excellent working relationships and communication with customers, clients and co-workers.
Complete system updates with current pricing and customer / client information.
Managed a staff of 9.
Hiring, Supervising, Payroll, On-Boarding and training.
Assist team with common internal and external projects that ranged from short term to long term projects.
Worked with highly sensitive and confidential internal operations information as well as customer information.
01/2014 to 01/2015
Hewlett-Packard Enterprise － Northville, MI
Automotive and Major Account Disaster and Recovery Coordinator: Managed the logistics and disaster recover exercises based on customers' contractual scopes and requirements.
Organized and managed the internal and external teams of each specific account disaster and recovery exercise.
Strong skill set in project management, maintaining high degree of confidentiality, multi-tasking, detailed documentation, sensitivity and judgment for escalations, 24x7 availability and monitoring of project/exercise.
Created and improved documentation to the disaster recovery processes to improve efficiency and consistency.
Created new hire manual, work plans, templates and tools to enable self-teaching adding to efficiency.
Created Customer Action Plans to ensure problem areas are tracked and resolved appropriately and timely.
Created and implemented Major Account reviews for customer meetings.
Worked with multi-cultural teams, global accounts, external customers and high level management.
Received outstanding customer service award.
Consistently met and exceeded job requirements and goals of the department.
01/2008 to 01/2014
Customer Sales Support and Operations ManagerMarquis Theater － Northville, MI
Managed, coordinated and directed administrative, operational and management functions for a prosperous Live Theater and Summer Camp business.
Scheduled and monitored work performance of part time staff of 50+, in addition to Actors and third party vendors.
Performed Human Resources functions; including, but not limited to: hiring, training, supervising, disciplining and terminating employees.
Managed customer service department.
Strategic planning efforts resulted in implementing an effective, innovative organizational growth plan which increased operating revenues by over 25%.
Analyzed and forecasted company statistical data; produced weekly status reports of work in process.
Prepared and presented company marketing proposals.
Designed, created and placed web and print advertising to recruit new employees.
Coordinated preventative maintenance program for office equipment.
Established policies and objectives for all personnel in each department.
Human Resource Supervisor.
Maintained inventory, tracked vendor purchases and supplies in JIT environment.
Streamlined work flow by developing time and cost effective methods to perform tasks, resulting in increased overall productivity and efficiency of staff.
Instituted review system for employees resulting in improved retention and conformity.
Monitored, tracked and ensured timely filing of payroll, tax and other required forms with appropriate agencies.
Prepared all marketing advertisement for live shows, events, fundraisers and summer camp programs.
01/1985 to 01/2000
Automotive Major Account Sales Support / Administrative Manager / Executive Management SupportHewlett-Packard － Novi, MI
Executive level administrative Sales and Engineering support for the automotive teams of GM, Ford, Chrysler and other major accounts.
Human Resource Responsibilities for managing Region Admin Teams.
Phone support, international and local travel arrangements, expense reports, car maintenance, letter writing, email management, and remote support for GM, Ford and Chrysler Automotive Account Teams and Management.
Organized luncheons on-site and off-site for teams and traveled to Customer sites for meetings and note taking.
Contract negotiations for automotive software and education contracts.
Coordinated the sales process for "request for proposals" using portals for Automotive Account teams.
Planned major marketing events for internal and external customer events, focusing on automotive support.
Supported Executive Management and Sales Support international travel plans, calendars and expense reports.
Managed administrative support staff of 20+ for Midwest.
Human Resource duties and responsibilities.
Created multiple training manuals, presentations and executive summaries for sales and management teams.
Managed the administrative department for our Midwest Technical Education Center, includes but not limited to: Instructors, inventory, schedules, travel, customer issues, customer education contracts and plans.
Consistently exceeded quality and customer service metrics year after year.
Multiple awards and recognition for team work, creative resolutions, technical support, and customer awareness.
Education and Training
Applied Science - Business AdministrationSchoolcraft College － Livonia, MIApplied Science - Business Administration
Hewlett-Packard University, Palo Alto Management, Contracts & NegotiationsMadonna University － Livonia, MI
administrative support, advertising, Business Management, Contract negotiations, expense reports, facility maintenance, filing, financial reports, logistics, Publisher, note taking, office equipment, sales, Sales and Engineering, sales and management, Sales Support, technical support, training manuals, travel arrangements