Qualified shift leader with 5 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based environment. Delivers positive experiences through high-quality customer care. Organized, independent worker with strong time-management skills. Dependable shift leader bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Interned at the New York State senate and gained valuable professional workplace experience. Offers profound knowledge of research methods, techniques and sources information. Communicates information and ideas clearly and efficiently.
Awarded the Bronze, Silver, and Gold Congressional Awards by meeting goals in four program areas: Voluntary public service, personal development, physical fitness, and expedition/exploration Awarded "Employee of the Quarter" at Quick Chek Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive customer experience.
Graduated with Honors from SUNY Albany
Graduated as a member of the Criminal Justice Honors Program as well as a member of the University Honors College
New York State Democratic SenateAlbany, NYSenate Intern01/2016 to 05/2016
Provided general office assistance
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Attended meetings with constituents and lobbyists in place of the Senator to hear their concerns
Typed up weekly meeting summaries for the Senator
Attended legislative sessions, Democratic Conference meetings, and various Committee meetings
Assisted in the research of proposed bills to determine if they align with the Senator's political interests
Performed research on current issues to help develop new bill proposals
Hillsborough, NJShift Leader05/2009 to 11/2014
Supervised fellow employees
Planned breaks and ensured all necessary work was accomplished by the appropriate time
Stocked shelves, ran the register, pumped gas, made sandwiches
Checked in vendors and gas delivery
Helped to train new employees in dealing with customers
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Maintained a consistent, regular attendance record.
Set up storeroom and work areas to allow easy access to stock items.
Carefully followed all safety procedures involving pumping gas and food production
Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.
Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.
Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.
Umpire Hillsborough Little LeagueHillsborough, NJ03/2008 to 09/2009
Umpired baseball games for kids aged 10 to 16
Maintained a positive attitude in order to provide the children with a fun playing experience
Dealt with rowdy parents in a quick and polite manner to create a positive environment
Effectively communicated with a diverse group of athletes, coaches and game officials.
Acted as a positive role model for team participants and in the community.
Bachelor of Science:Double Major in Criminal Justice and Sociology 2016University Honors College at the University at Albany, Albany , NY
Graduated from the Criminal Justice Honors Program and the University Honors College
Graduated with Honors
Graduated Magna Cum Laude
Strong research skills
In-depth criminal law knowledge
Effective conflict resolution
Attention to detail
Sharp critical thinker
Data and statistical analysis
Organized and detailed
Clear communicator of complex ideas
Knowledge of PowerPoint
Criminal law knowledge
Strong work ethic
Strong decision maker
Consistently meet goals
Crime trend analysis
Civil law knowledge
Crime prevention expertise
Probation and parole knowledge
Experience working with adults
Familiarity with the criminal justice system
Group facilitation, presentation, and organizational skills