Experienced and instinctive Management Professional with over 10 years of experience in account management, business development, recruiting, customer service, and staff development. Exceptional communicator with strong negotiation, problem resolution, and client-needs assessment aptitude.
Operations Management Account Management
Recruiting and HR Procedures
Staff Development P&L Accountability
07/2014 to Current
AT HOME PARENT
After my time with Ultimate Staffing I decided to take some time off and dedicate myself to my family.
At that time I had a two and a half year old son, my wife was 7 months pregnant and was about to begin her maternity leave.
We had our second child in late August 2014 and I have wholeheartedly enjoyed our time together as a family.
It has been an amazing experience to be able to spend this time raising my two children, and now, I am looking forward re-joining the workforce.
08/2013 to 06/2014
Selling Branch Manager and RecruiterULTIMATE STAFFING
Responsible for managing the sales and recruiting needs of the branch through talent acquisition for internal co-workers as well as full-filling the diverse needs of our ever growing client base.
Business Development Primary responsibilities included managing a team of recruiters and sales representatives; ultimately responsible for increasing client base, growing existing business, fulfilling job orders, and increasing overall profitability of the branch.
Increased number of billing accounts by 15% resulting in a 20% revenue increase.
Cultivated relationships with hiring managers to understand the specific needs of each client resulting in 15% increase in revenue from existing accounts.
Responsible for initiating relationships with decision makers via cold calling, door to door sales, and networking.
Successful connecting and selling to C-level executives, HR Managers, Hiring Managers, and other decision makers to secure new business opportunities.
Consistent interaction with hiring managers throughout candidate interview process.
Negotiated contracts with clients to ensure long term business goals are met for both businesses.
Recruitment Responsible for full-cycle recruiting in order to promptly fill requisitions ranging from administrative to executive level positions.
Responsible for writing and posting recruitment adds on various websites and college job boards.
Conduct preliminary telephone interviews and one on one in-depth behavioral interview's to evaluate potential placements for candidates.
Responsible for beginning to end recruiting, qualifying, interviewing, submitting, and preparing candidate for interview with the client.
12/2002 to 07/2013
Rental Branch ManagerENTERPRISE RENT-A-CAR
P&L responsibility for sales, marketing and the business development of each branch managed.
Responsible for providing exceptional customer service while overseeing the training and development of employees.
Business Development and Account Management Strong hands-on leader and sales trainer known for consistently exceeding revenue and profit goals on a monthly basis.
Increased branch revenue 15%-20% utilizing weekly training programs, goal development, and weekly 1-on-1 meetings to review personal KPI's.
Managed portfolio of accounts to establish, continue, and ensure long term business relationships.
Spearheaded the acquisition and retention of key accounts through building relationships with key decision makers resulting in 20% increase in market share.
Conducted weekly sales calls on accounts to nurture working relationships and documented each marketing call in an internet based information center to share with staff and future employees.
Accountable for maintenance, growth, and conflict resolution of accounts to ensure future success, increased referrals, and maximize market-share.
Customer Service Strategically resolved customer complaints by thoroughly evaluating the issue and determining a resolution that benefits both the customer and Enterprise Rent-A-Car.
Provided exceptional customer service in an ever-changing fast paced environment serving an average of 120 customers per day.
Consistently rated in the top 10% of all branches in the region on a monthly basis.
Operations and Business Management Managed 6 different rental branches with 4-7 direct reports in each location.
3 of the 6 branches I managed also had 1 or 2 satellite locations under my supervision.
Developed and maintained multiple branch operational plans to minimize customer service related issues and maximize efficiencies to satisfy the needs of each location.
Responsible for the organization and logistics of 250+ cars.
Furnished monthly activity summary to Regional Management which included results, goals, forecasting, and action plan for upcoming month.
Maximized branch profitability by conducting an analysis of budget parameters and implementing a new budget that was in compliance with cost control structure.
Full P&L responsibility and accountable for increasing profitability through business development, branch sales, and controlling expenses.
Training and Development Organized and led weekly group discussions as a brainstorm forum with employees to share their own thoughts, ideas, strategies, and future goals to push and pull employees to reach their personal sales objectives.
Responsible for the identification, planning, and execution of coaching, training, and the performance management needs of employees.
Consistently offered career development and training resulting in enhanced performance and the promotion/growth opportunities of over 40 employees.
Bachelors of Science: Mathematics/ EconomicsUniversity of California － Santa BarbaraMathematics/ Economics
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Companies Worked For:
AT HOME PARENT
University of California
Job Titles Held:
Selling Branch Manager and Recruiter
Rental Branch Manager
Bachelors of Science : Mathematics/ Economics
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