Seeking an advisor position where my experience, acquired skills, and educational background will allow me to
make an immediate contribution as an integral part of a progressive company with growth potential
Excellent communication and interpersonal skills.
4+ years of sales experience.
Employ deep understanding of personalities in all customer interactions
Ability to remain calm and effective under pressure
Well organized and remarkable ability of planning, management, and execution.
01/2017 to Current
Seller Support AssociateAmazon.com, Inc. － Tempe, AZ
Support sellers in order to help troubleshoot, develop, and grow their business partnership with Amazon.com
Upskilled to to utilize additional tools to maintain detail page integrity and troubleshoot excel bulk uploads.
Certified Specialty Mentor trusted to train and support training classes.
Utilized as POC/ Subject Matter Expert to support fellow associates during contacts.
Entrusted with qualitative analysis projects to help dive associate behavior and reduce unnecessary internal requests.
10/2015 to Current
Velocity Transport LLC － Litchfield Park, AZ
Deliver personalized luxury services to clientèle
Design, develop and operate company website for customer booking.
Launched new marketing materials to recruit new customers
Actively acquire new client opportunities and generate sales
Process sensitive payment information on file for customers.
05/2014 to 09/2015
At Home AdvisorApple Inc － Cupertino, CA
Advised customers with technical support for inbound customer calls.
Maintain satisfaction survey goals of 90% and higher by leveraging
knowledge of personality types
Consistently met issue resolution goal of 85% and higher
Meet sales goals of AppleCare insurance and Pay Per Incident calling
Continually train and learn the newest operating systems and product
Continuous personality assessment and customer service training
Maintained Call metrics based off employee average
Eligible for promotion
Maintained 90 wpm typing speed to document case and research
solutions while troubleshooting with customer.
Analyzed customer communication type and adjust communication to
meet customer needs.
09/2013 to 05/2014
Stockroom SupervisorZara － Scottsdale, AZ
Oversee stockroom inventory with hourly updates and accuracy
Lead backroom a backroom staff and team of 10 employees
Train all new personnel in stockroom practices and procedures
Maintain best practice in stockroom to meet and improve hourly
Plan and facilitate stockroom reorganization and layout
Managed monthly, quarterly, and yearly Inventory counts
Created efficiencies to sales floor to showcase new merchandise and
Eligible for promotion
Processed new shipment for stockroom as well as rearrange sales floor to
fit new merchandise.
10/2012 to 09/2013
Sales AdvisorHennes & Mauritz AB － Glendale, AZ
Responsible for cash register systems and employees on register.
Meet with customer for determination of their needs and requirements.
Process new inventory and plan placement of new product.
Arrange merchandise displays and mannequins to showcase new
Process new products for sales on biweekly basis
Answer any customer questions and recommend merchandise to drive
Contribute to department and store goals by upselling customers at
point of sale.
08/2011 to 02/2012
Alumni relations specialistArizona State University Office of Annual Giving － Tempe, AZ
Deliver customer service throughout entire phone call.
Raise funds for several ASU programs and foundations.
Use knowledge of all ASU departments to answer customer inquiries and
Met weekly sales goals and fundraising goals based off of that week's
Take prevention measures to avoid of any kind of customer
Millennium High School － Goodyear, AZ
Bachelor of Science: Computer Information SystemsArizona State University － Tempe, AZ