, San Francisco, CA Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
tremel
Enthusiserver eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Self-confidence
Self-direction
Self-confident
Self-starter
Self-motivated professional
Hard working and self-motivated
Self-sufficient
Self-motivated work ethic
Skilled housekeeper
Staff management
Data collection and analysis
Creative merchandising
Sales and marketing
Coding
Picking and processing
Inbound and outbound calling
Order fulfillment
Payment collection and processing
Pricing tool development
Scheduling
Training and presentations
Food running
Appointment scheduling
Invoice and payment processing
Public relations
Menu memorization
Vendor returns processing
Detail oriented
Order taking
Order picking
Drywalling
Product knowledge
Customer relations
Assembly procedures
User training
POS systems
Work History
02/2015 to 10/2019
Self employed Head HousekeeperLandry's – Anaheim, CA,
• led
10/2009 to 05/2016
Server/bartenderMars – Fremont, NE,
Monitored guests for intoxication and immediately reported concerns to management
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Kept register accurate through correct billing, payment processing and cash management practices
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Increased sales from $[Number] to $[Number] by upselling [Product] to customers
Checked identification to enforce age requirement for alcoholic beverages
Greeted and maintained relationships with regular customers
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Prepared beverages and filled food orders for customers
Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
Served needs of more than [Number] customers in busy [Type] environment
02/1996 to 03/2005
Shift managerHuck Chevron Gas Station And Foodmart – City, STATE,
Produced regular [Type] and [Type] reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
Achieved substantial [Result] by using market expertise and business knowledge to make proactive decisions
Trained and mentored new employees to maximize team performance
Kept employees operating productively and working on task to meet business and customer needs
Tracked receipts, employee hours and inventory movements
Adhered to company standards and compliance requirements for operations and cleanliness of all areas
Managed schedules, accepted time off requests and found coverage for short shifts
Drove remarkable revitalizations of [Type] and [Type] operations to bring about exceptional [Type] results
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
Exercised composure under pressure and in escalated customer service scenarios
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
Worked closely with team members to schedule breaks and shifts to meet state regulations
Regularly checked building to confirm maintenance and cleaning met code and regulations
Education
Expected in 06/2000
Basic: General Literature Oldham County High School - Buckner, KY GPA:
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