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Jessica Claire
, San Francisco, CA
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

tremel

Enthusiserver eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Self-confidence
  • Self-direction
  • Self-confident
  • Self-starter
  • Self-motivated professional
  • Hard working and self-motivated
  • Self-sufficient
  • Self-motivated work ethic
  • Skilled housekeeper
  • Staff management
  • Data collection and analysis
  • Creative merchandising
  • Sales and marketing
  • Coding
  • Picking and processing
  • Inbound and outbound calling
  • Order fulfillment
  • Payment collection and processing
  • Pricing tool development
  • Scheduling
  • Training and presentations
  • Food running
  • Appointment scheduling
  • Invoice and payment processing
  • Public relations
  • Menu memorization
  • Vendor returns processing
  • Detail oriented
  • Order taking
  • Order picking
  • Drywalling
  • Product knowledge
  • Customer relations
  • Assembly procedures
  • User training
  • POS systems
Work History
02/2015 to 10/2019
Self employed Head Housekeeper Landry's Anaheim, CA,

• led

10/2009 to 05/2016
Server/bartender Mars Fremont, NE,
  • Monitored guests for intoxication and immediately reported concerns to management
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Increased sales from $[Number] to $[Number] by upselling [Product] to customers
  • Checked identification to enforce age requirement for alcoholic beverages
  • Greeted and maintained relationships with regular customers
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Prepared beverages and filled food orders for customers
  • Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $[Amount]
  • Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
  • Served needs of more than [Number] customers in busy [Type] environment
02/1996 to 03/2005
Shift manager Huck Chevron Gas Station And Foodmart City, STATE,
  • Produced regular [Type] and [Type] reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
  • Achieved substantial [Result] by using market expertise and business knowledge to make proactive decisions
  • Trained and mentored new employees to maximize team performance
  • Kept employees operating productively and working on task to meet business and customer needs
  • Tracked receipts, employee hours and inventory movements
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Drove remarkable revitalizations of [Type] and [Type] operations to bring about exceptional [Type] results
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
  • Exercised composure under pressure and in escalated customer service scenarios
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Regularly checked building to confirm maintenance and cleaning met code and regulations
Education
Expected in 06/2000
Basic: General Literature
Oldham County High School - Buckner, KY
GPA:

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Resume Overview

School Attended

  • Oldham County High School

Job Titles Held:

  • Self employed Head Housekeeper
  • Server/bartender
  • Shift manager

Degrees

  • Basic

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