Self Employed Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic and experienced line cook with over 9 years of experience in the restaurant industry, from fast food to proper dining. Excellent reputation for resolving problems, improving customer satisfaction, driving overall operational improvements and simply making delicious food. Consistently saved costs while increasing profits through proper communication and teamwork.

  • Operational improvement
  • Excellent inter- & intrapersonal communication skills
  • First Aid training since 2007
  • Delicate customer service skills
  • Problem Resolution with lack of management around
  • Supervision experience (would like to gain management experience)
  • Knowledge of most restaurant equipment
Work History
10/2019 to Current
Self-employed Schlotzsky's Deli Scottsville, TX,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Moved equipment between job locations using F450 truck and trailer.
  • Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Grew business sales by 40% in 6 months through effective cross-selling, exceptional customer service and cold calling.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Drove business development through proactive networking and relationship-building strengths.
08/2018 to 09/2019
Crew Member Post Ranch Inn Big Sur, CA,
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Communicated closely with management and front line to fully understand special orders for customers, including those with food allergies and gluten intolerance.
  • Safely used kitchen equipment such as grill and deep fryer, effectively reducing injuries and burns.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Mentored incoming staff in expectations and parameters of kitchen goals and daily work.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty, when needed.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Performed complete closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
08/2016 to 07/2018
Server Waffle House City, STATE,
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers, rarely.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cleaned and coordinated cleaning of all dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Expected in 06/2013
Advanced Mathematics Diploma: General Education
Caroline High School - Milford, VA
  • Began education in Culinary Arts
Expected in 2015
Bachelor of Science: Culinaty Arts Management
The Art Institute of Philadelphia - Philadelphia, PA
  • Preffered continuance of education in full Restaurant Management at a more effective school.
  • ServSafe Certified 2013 (expired-must renew)

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Resume Strength

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Resume Overview

School Attended
  • Caroline High School
  • The Art Institute of Philadelphia
Job Titles Held:
  • Self-employed
  • Crew Member
  • Server
  • Advanced Mathematics Diploma
  • Bachelor of Science