LiveCareer-Resume

self employed resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Skills
  • Leadership skills
  • Safety-conscious
  • Recordkeeping
  • People skills
Experience
Self Employed, 06/2021 to Current
Tailored BrandsRoseville, MN,
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Interacted positively with residents while cleaning apartments and common areas.
Store Manager, 09/2015 to 06/2021
Right At HomeSaint Charles, MO,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Oversaw store operations while generating $160,000.00 in monthly sales.
  • Implemented succession planning by training and developing 10 associates into leadership positions.
Personal Care Assistant, 11/2013 to 09/2015
Champion Home BuildersOklahoma City, OK,
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Provided ongoing compassionate patient care for each client.
  • Assisted with meal planning to meet nutritional plans.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Laundered clothing and bedding to prevent infection.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Followed care plan and directions to administer medications.
Customer Service Representative, 12/2008 to 09/2013
Pentagroup FinancialCity, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Made outbound calls to obtain account information.
  • Trained new employees on procedures and policies to maximize team performance.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Exceeded company productivity standards on consistent basis.
Education and Training
GED: , Expected in 06/2005
Wyndham - Kileen, TX,
GPA:

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Resume Overview

School Attended

  • Wyndham

Job Titles Held:

  • Self Employed
  • Store Manager
  • Personal Care Assistant
  • Customer Service Representative

Degrees

  • GED

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