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Security Officer Resume Example

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SECURITY OFFICER
Professional Summary

Competent Security Officer with [Number] years of experience in [Type] environments. Remains alert at all times and maintains excellent coverage of densely populated events. Quick and agile individual with strong critical thinking capabilities. Security Agent providing optimal protection to [Type] passengers by minimizing individual threats and removing dangerous items. Effectively identify and remove contraband and prevent unauthorized individuals from accessing sensitive areas. Open and clear communicator with decisive nature and sound judgment. Dedicated Security Officer with [Number] years [Area of expertise] experience. Well-versed in providing personal, equipment and property security in transportation facilities, warehouses and distribution centers. Astute and skilled at identifying potential risks and using common sense in high-stress situations. Safety Officer securing facility staff and visitors. Demonstrated ability to learn new procedures and policies. Uses defensive tactics within strict guidelines. Experienced in emergency response, including evaluation procedures. Excellent listening and customer service skills. Ambitious [Job Title] delivering over [Number] years of experience in roving control and entrance control. Certified in [Area of certification]. Keeps calm in stressful situations and when communicating with difficult individuals. Focused on improving facility security through diligent approach and sense of personal responsibility. Diffused situations in calmly within guidelines.

Skills
  • Surveillance
  • Emergency management
  • Theft prevention training
  • Stationary surveillance
  • Safety and security
  • Crime prevention
  • Security Guard License
  • Superior customer service
  • Electronic surveillance
Work History
Security Officer, 10/2016 to 07/2019
Suburban Patrol – Rockford, IL
Asst Store Manager, 10/2001 to 07/2019
Walmart – Rockford, IL
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Met or exceeded monthly sales goals as team leader by up to [Number]%.
  • Created and implemented incentive initiative for on-the-job safety and achieved [Number] years with no Workers' Compensation claims.
  • Completed monthly and quarterly [Type] reports for senior management.
  • Used pivot tables to create detailed accounting reports to explain cost expenses.
  • Trained and managed associates in customer service and sales techniques.
  • Coached [Number] sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings [Number]%.
  • Interviewed, hired and trained [Number] staff associates and equipped to comply with company policies and procedures.
  • Promoted to Assistant Manager after only [Number] months with company.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Supervised and evaluated staff of [Number] including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Trained new-hires on [type] procedures to better service customers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Drafted employee work schedules to fill coverage gaps.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
  • Provided current employees options for additional training opportunities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by [Number]% in [Number] years.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Supervised team of [Number] employees and provided feedback on performance.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Monitored security and handled incidents calmly.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Performed mandatory audits to ensure compliance in all areas were met.
  • Created training modules in partnership with HR for new hires.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Coached team on effective upselling and cross-selling methods.
  • Maintained exceptionally clean, customer-friendly and well-run [Type] department.
  • Assisted [Job title] in meeting standards for customer service and quality.
  • Conducted store inventories once per quarter.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
Shipping and Receiving Manager, 01/1981 to 10/1993
1952 – Rockford, IL
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Diminished accidents by [Number]% for $[Number] yearly costs savings by identifying root causes for corrective action.
  • Reduced waste by [Number]% with staff supervision and using first-in first-out method.
  • Managed over $[Number] in inventory and [Number] employees in [Number] square-foot warehouse for [Type] of company.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Performed freight processing functions, assisting associates with irregularities in [Type] freight.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Conducted inventory audits with [Number]% accuracy following company procedures.
  • Oversaw and motivated team of [Number] employees in warehouse to increase efficiency by [Number]%.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Drove [Type] and [Type] operational improvements that resulted in significant savings and improved profit margins.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Determined and recommended methods to address improvement opportunities.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Instituted [Task] to contribute to long-term plans for organization business processes.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Calibrated instruments and scales in production area and quality lab.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Conducted training and change management processes to improve operations.
  • Developed team communications and information for [Type] meetings.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Improved quality processes for increased efficiency and effectiveness.
Education
High School Diploma: 05/1970
Biggers-Reyno School District - Arkansas
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Resume Overview

Companies Worked For:

  • Suburban Patrol
  • Walmart
  • 1952

School Attended

  • Biggers-Reyno School District

Job Titles Held:

  • Security Officer
  • Asst Store Manager
  • Shipping and Receiving Manager

Degrees

  • High School Diploma : 05/1970

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