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Security Monitor Supervisor Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail. Service-centric Supervisor dedicated to continuous provision of top quality products and support to diverse clients. Cross-functional leader successful cooperating with multi-disciplinary teams and senior level management. Skilled in managing assigned workforce towards achievement of organizational goals. Focused Supervisor offering strong background in policy and safety procedure development, implementation and enforcement. Quality driven leader, leveraging exceptional employee training and development capabilities. Supports corporate strategy by developing team and individual goals, objectives, operational standards and expectations for safety, quality and productivity. Results-driven Supervisor with experience steering and directing all aspects of operations, administration, budgeting and equipment maintenance. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Effective in collaborating with upper management to achieve organizational objectives.

Skills
  • Planning
  • Coordination
  • Team management
  • Conflict resolution
  • Problem resolution
  • Relationship building
  • Multitasking
  • Reliability
  • First aid certified
  • Schedule management
  • Staff development
  • Workforce Management
  • Customer Service
Experience
09/2021 to Current
Account Manager Camping World Huber Heights, OH,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Met, engaged and pursued customers through networking, referrals and marketing.
  • Built and maintained productive relationships with customers and internal partners.
  • Provided clear business insight and market knowledge to drive solutions to meet customers' business objectives.
  • Experienced in developing technical and cost proposals.
  • Completed monthly sales audit reports and expense reports.
  • Implemented and facilitated operational facilities to develop customer service protocols and standards.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Supervised property entrances and exits and monitored employee safety.
  • Recorded required data for incident reports and files.
  • Provided security team leadership and contributed to on-call duties.
  • Led security team and contributed to on-call shifts.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Managed security staff schedules for shifts, minimizing overtime costs.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Oversaw highly effective security team and managed scheduling and resource allocation.
  • Improved resource planning and allocation by streamlining security and administrative programs, business management operations and inventory control.
  • Worked closely with IT department to ensure all information on computers and networks was completely secure.
  • Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
  • Monitored and authorized employee and guest access to guard against theft.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Developed and implemented training methods to promote improved officer performance.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Developed and implemented training procedures for newly hired personnel.
  • Managed staff schedules for shifts and events to minimize overtime costs.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Secured premises and personnel by patrolling property and monitoring surveillance cameras.
  • Developed and implemented preventative measures against accidents, thefts and other risks.
  • Led and directed investigations of accidents, thefts and property loss on premises.
  • Demonstrated public safety dedication by patrolling community events.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Recruited applicants for vacancies to fill open positions with qualified staff.
  • Communicated with supervisors to plan and review employee evaluations.
  • Administered employee benefits and led open enrollment process, informing and coaching employees.
  • Facilitated and processed payroll using WinTeam.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Held exit interviews and documented information discussed with employees.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Used data and analytics to improve company processes for recruitment, selection and onboarding.
  • Recruited new employees and built relationships, driving visibility.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Formulated corrective action plan through analysis of management feedback and consultation with employee.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.
  • Notified stakeholders regarding behavioral concerns, attendance tracking and additional pertinent information relating to achievement of effective training.
  • Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory.
  • Worked with subject matter experts to validate relevancy of content.
  • Monitored training effectiveness through observation and metrics analysis.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Conducted site visits and follow up to verify progression and development of personnel.
  • Created tests, exercises and role-plays for courses to verify competency.
  • Managed learning experience consistent with company philosophy and company-wide strategies.
11/2019 to 09/2021
Security Monitor Supervisor Foster Farms Reedley, CA,
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
  • Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
  • Administered basic first aid to injured and ill individuals and assisted paramedics with providing advanced assistance and patient transport.
  • Communicated with team members and building management via radio, telephones, computers and proprietary Secure Manage software.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Monitored and authorized entrance and departure of employees, visitors and Residents.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Protected company assets against theft or damage by conducting frequent building and grounds patrols.
  • Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at the Residential facility.
01/2016 to 10/2019
Assistant Store Manager Safelite Autoglass East Taunton, MA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Built proactive and productive relationships with vendors and local clients to maintain operational efficiency.
  • Supervised operations in processing credit, debit, and cash payments to streamline sales.
  • Coached and developed store associates through formal and informal interactions.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Contributed to organizational initiative to achieve store initiated sales, budget and other targeted goals.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
05/2007 to 01/2018
Engineman Best Buy Lansing, MI,
  • Command Career Counselor
  • Command Sponsor Coordinator
  • Work Center Supervisor
  • Assistant Leading Petty Officer
  • Administrative Liaison
09/2015 to 12/2015
CAP Team Supervisor Foster Farms Tracy, CA,
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Coached warehouse team on FIFO monitoring.
  • Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Used logistic appointment scheduling software to track orders, provide updates and confirm deliveries.
  • Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
  • Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
  • Generated repeat business through development of devoted customer service to loyal clients.
04/2014 to 08/2015
Department Supervisor Revzilla San Luis Obispo, CA,
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized and completed weekly schedules to ensure each shift was adequately covered.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
  • Put together store's large displays.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Trained and mentored new associates on department policies and procedures.
05/2011 to 04/2014
Training Coordinator South Carolina Baptist Ministries Of Aging Darlington, SC,
  • Enrolled employees in off-site training opportunities by registering staff in training courses.
  • Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
  • Trained up to 600 associates annually.
  • Collected information about course success and participant satisfaction.
  • Designed and rolled out brand new training program and curriculum schedule for internal and external sales and support personnel.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Mitigated financial discrepancies by accurately preparing and managing training budget.
  • Delivered comprehensive training to departmental employees on software systems, platforms, health and safety regulations, courier protocols, cost budgeting and database manager operations.
  • Communicated key information from trainers to participants and visa versa.
  • Created cost estimates by compiling anticipated costs for training events.
  • Directed strategic planning and implementation of user assistance documentation, product training and self-support for knowledge solutions, including curriculum development, materials and presentations.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Arranged travel and accommodations for trainers and participants.
  • Developed and integrated scratch-built training program and curriculum schedule for internal and external sales and support representatives;
  • Coordinated training session logistics by preparing equipment and securing facilities.
  • Chose qualified instructors aimed at providing engaging and thought-provoking learning environments.
  • Led strategic planning and execution of user assistance documentation, product training and self-support for knowledge solutions, including curriculum development, materials and presentations.
  • Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
  • Hand-selected qualified instructors aimed at providing diversified learning environments.
  • Organized handbook and course documentation for participants.
  • Helped with administering budgets, preparing facilities and organizing equipment.
11/2010 to 05/2011
Overnight Inventory Associate Wal-Mart Supercenter City, STATE,
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Picked up all boxes and related trash from sales floor.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Assisted customers based on currently available product, promotional and policy information.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Attended to incoming trucks and used forklifts to move pallets to staging areas.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Assessed floor displays to determine which merchandise required restocking.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Frequently communicated with vendors to determine backorder availability and future inventory.
  • Removed outdated and overripe items from stock to eliminate health risks.
09/2008 to 11/2010
Department Supervisor Wal-Mart Supercenter City, STATE,
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized and completed weekly schedules to ensure each shift was adequately covered.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
  • Put together store's large displays.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Trained and mentored new associates on department policies and procedures.
12/2007 to 09/2008
Sales Associate Wal-Mart Supercenter City, STATE,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Negotiated and closed deals with minimal oversight.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Offered product and service consultations and employed upselling techniques.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Reset store displays for special events and seasonal merchandise changes.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Produced sales documents, finalized deals and filed records.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Recruited, hired and trained new hires to optimize profitability.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Reduced process lags by training employees on best practices and protocols.
07/2005 to 05/2007
Chef El Dorado Casino City, STATE,
  • Adjusted seasonal plans to source local ingredients and align special dishes with area events.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
  • Instructed cooks and other workers in preparation, cooking, garnishing, and presentation of food
  • Prepared various local and seasonal specialties for 200 tableS restaurant.
  • Created exciting dishes at competitive prices to attract clientele and increase revenue.
  • Prepared schedules, work assignments and constructed employee compensation packages.
  • Planned and prepared food product orders to maintain appropriate stock levels.
  • Monitored quality, presentation and quantities of plated food across line.
  • Developed recipes and menus to meet consumer demand and align with culinary trends.
  • Incorporated customer recommendations and feedback to experiment with new dishes.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.
  • Prepped vegetables and ingredients by washing, chopping and dicing.
  • Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.
  • Made all meals in accordance with company standards and requirements.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Executed proper techniques when preparing menu item ingredients.
  • Cooked food following specific measurements and recipes.
  • Kept stations stocked and ready for use to maximize productivity.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
  • Verified proper food preparation by regulating temperature of ovens, broilers, grills and roasters.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Adhered to all regulatory standards regarding safe and sanitary food prep.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Assisted with training and development of new talent.
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Offered support to other stations in high-volume shifts or as needed.
  • Identified machine malfunctions, leading to cost-saving repairs.
Education and Training
Expected in 11/2023
Bachelors of Science: Business
University Of Phoenix - Online,
GPA:
Personal Information
Security Monitor II Candidate , Ready for the next of leadership and responsibility.
Activities and Honors
  • Account Manager of the Month 2022
  • Security Professional of the Month 2021
  • Assistant Manager of the Year 2019
  • Shareholder's Meeting 2015
  • Reserve Sailor of 2015
  • Associate of the Month June 2015

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Resume Strength

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  • Length
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  • Target Job

Resume Overview

School Attended
  • University Of Phoenix
Job Titles Held:
  • Account Manager
  • Security Monitor Supervisor
  • Assistant Store Manager
  • Engineman
  • CAP Team Supervisor
  • Department Supervisor
  • Training Coordinator
  • Overnight Inventory Associate
  • Department Supervisor
  • Sales Associate
  • Chef
Degrees
  • Bachelors of Science