Sector Leader Resume Example

As an Engagement Manager for CGI's NJDEP Account, I am responsible for fostering and maintaining healthy relationship with key client executives and successfully delivering multiple mission-critical and strategic projects across New Jersey Department of Environmental Protection (NJDEP) that has resulted into 1.8 billion dollar in revenue for the state and years of cost savings in labor hours.

Specific projects include:

• NJDEP Digital Transformation: This multi-year project is directed toward modernizing NJDEP's Environmental Management (NJEMS) ecosystem and eventual replacement of legacy client-server applications with a unified digital platform in the form of Pega BPM. Worked closely with the NJDEP IT leadership to usher the department into a new era of digital transformation. This effort has involved a thorough evaluation of low code/no-code platforms, formation of strategy and vision, a well-thought implementation roadmap, and onboarding and training strategy to make sure that NJDEP's digital transformation brings about maximum operational efficiency and is future proof.
• NJDEP Agile Transformation: To keep up with ever-changing regulatory requirements and relentless pace of consumerization, I collaborated closely with NJDEP IT leadership to adopt a more flexible and agile framework to deliver NJDEP's mission-critical and strategic IT projects. Through this collaboration, NJDEP has successfully transitioned to a fully agile organization and has implemented a large array of mission-critical projects within budget and schedule.
• NJDEP Division of Land Use Electronic Permitting Transformation: Through a strategic initiative with NJDEP Commissioner, Assistant Commissioner and the Chief Information Officer, delivered over 120 online services that move Land Use Permitting toward a 100% electronic process. This initiative has resulted in substantial operational gains for the department and significant improvements for the State's constituents.

As a Project Manager for CGI's NJDEP Account, I was responsible for delivery management, quality oversight, staff development and financial reporting for multiple mission-critical and strategic projects.

Day to Day Activities:

• Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
• Provided updates and managed inquiries for the delivery of quality products and services.
• Met project benchmarks while reducing costs through the introduction of enhanced implementation strategies.
• Inspired team members by fostering a positive environment and boosting employee confidence.
• Oversaw budgets for projects, tracked expenses and timelines and communicated with key stakeholders on milestones.
• Recruited and hired top-level talent for various job positions.
• Conducted technical and customer meetings to increase communication and strengthen internal and external relationships.
• Maximized cost-effectiveness of projects through value engineering processes to assess methods, materials, and means.
• Interfaced with client leadership and engineers to share best practices and project updates for continuous improvement planning.

As an Application Development Lead for CGI's Environmental Solutions Group (ESG), my responsibilities included leading the development effort across multiple program areas at NJDEP.

Day to Day Activities:

• Managed a team of functional and technical staff and served as the primary point of contact across seven NJDEP programs, including the Office of Information Resource Management, Solid and Hazardous Waste, Water Supply, Licensed Site Remediation Program, Division of Land Use Regulation, Pesticides Program, and the Air Program.
• Translated business requirements into functional specifications.
• Wrote user manuals and other documentation for roll-out in customer training sessions.
• Conducted full life-cycle software development in multiple software environments.
• Reviewed project requirements to identify customer expectations and the number of resources needed to meet goals.
• Directed all software design, architecture, and programming.
• Assessed code during the testing stage to determine potential glitches and bugs.
• Developed product and technology roadmap and strategy from concept to launch.
• Updated software upon release of vendor patches to mitigate vulnerabilities.
• Established and maintained key relationships with business stakeholders to promote future opportunities.
• Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding.
• Coordinated with QA testers for end-to-end unit testing and post-production testing.
• Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.