secretary ii neonatology department resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Senior administrative professional offering 20 years of diverse expertise and industry success. Highly organized, diligent, and adaptable to dynamic needs. Self-motivated work ethic with ability to perform effectively in independent or team environments. Expert in financial planning and management with proven resourcefulness and reliability.

  • Accounts Payable/Receivable
  • Advanced Clerical Knowledge
  • Advanced MS Office Suite
  • Reporting/Documentation
  • Visual/Digital Development
  • Analytical Skills
  • Customer Service
  • Financial Statements
  • Analytical Reasoning
  • Business Support
  • Expense Reporting
  • Leadership
Work History
09/2015 to Current System Authorization Specialist Blue Origin | Van Horn, TX,

Monitor scheduled and pending in-office procedures and outpatient diagnostic imaging tests, via notification from clinical staff of pre-certification process.

  • Obtain special prior authorizations and submit referral requests for patient recipients of military and veteran benefits.
  • Secure patient demographics and verify patient registration with discretion to ensure HIPAA compliance and regulation.
  • Update referrals and physician order requests related to procedures to reflect current authorization status.
  • Supply patients with verbal estimates for procedures and communicate effectively to understand billing processes and their financial expectations pre-operatively.

02/2009 to Current Co-Proprietor Purpose By Design, LLC | City, STATE,
  • Manage administrative logistics of events planning, including contract signing, fee collection, event booking, and event promotions.
  • Supervise onsite team, including caterers, audio-visual technicians, and facility management team.
  • Devise, deploy and monitor processes to boost long-term business success and increase profit levels.
09/2001 to Current Secretary II- Neonatology Department Saint Francis Healthcare System | City, STATE,
  • Performs in the capacity of liaison to management, physicians, and nurse practitioners for functions relating to accurate maintenance, processing, and collection of confidential employee and patient related records and documents.
  • Produce accurate office files, update spreadsheets, and craft presentations to support executives and boost team efficiency.
  • Create expense reports, budgets, and filing systems for the Neonatology department.
  • Assist NICU Medical Director with fiscal year budget submission and monthly variance reconciliation.
03/2000 to 09/2001 Office Manager Lutheran Family And Children's Services | City, STATE,
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Provided clerical and administrative support to the Director and Program Manager to maximize efficiency and team productivity.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Identified and resolved process issues to encourage smoother procedures and more efficient workflow.
Expected in to to | 1991 - 1993 Completed Four Semesters Southeast Missouri State University, Cape Girardeau, Missouri, GPA:
Expected in to to High School Diploma | Booker T. Washington High School, Tulsa, Oklahoma, GPA:
  • Developed and maintained sales analytics reports and dashboards to provide actionable insights that support data-driven decision-making for the sales and executive leadership teams.
  • Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
  • Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Demonstrated attention to detail, organizational strengths and advanced skills in negotiations to deliver events that consistently exceeded client expectations.

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Resume Overview

School Attended

  • Southeast Missouri State University
  • Booker T. Washington High School

Job Titles Held:

  • System Authorization Specialist
  • Co-Proprietor
  • Secretary II- Neonatology Department
  • Office Manager


  • High School Diploma

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