Customer Service Representative Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Customer Service Representative Skills and Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Bilingual in English and Spanish, good communication skills, computer literate, typing, work well with others, responsible, reliable, can perform duties with minimum supervision, attention to detail, organizational skills, capable to handle multiple tasks, quick learner.
Resolved customer complaints by identifying problems and taking appropriate corrective action – Resulted in 50% increase in department's efficiency.
Demonstrated professional etiquette and manners when interfacing with customers which resulted in 30% improved feedback of customers.
Improved the efficiency of customer service department 20% by providing both training for new hires and setting up training materials.
Promoted to customer service manager in three months following excellence in providing customer education on the company's services and commendation by supervisor.
Wrote an employee's manual on the Dos and Don'ts of customer service provision for new employees.
Integrated a complex customer feedback system that took feedback and complaints from customers in order to manage the system better.
Awarded Employee of the Year three times in three years following commendation from supervisors and recommendation from peers.
Receptionist, Clerical, Correspondence, Faxing, Incoming Mail, Secretarial, Secretary, Ultrasound, Cash, Cash Register, Cashier, Customer Service, Excellent Customer Service Skills, Increase, Increase Sales, Retail Sales, Sales, Front Desk, Greet, Incoming Calls, Logging, Vouchers, Aseptic, Aseptic Techniques, Cpr, Ekg, Medical Assistant, Phlebotomist, Phlebotomy, Scheduling, Training, Organizational Skills, Typing
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