Secretary II Resume Example
Customer Service Representative Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Customer Service Representative Skills and Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Bilingual in English and Spanish, good communication skills, computer literate, typing, work well with others, responsible, reliable, can perform duties with minimum supervision, attention to detail, organizational skills, capable to handle multiple tasks, quick learner. |
Resolved customer complaints by identifying problems and taking appropriate corrective action – Resulted in 50% increase in department's efficiency.
Demonstrated professional etiquette and manners when interfacing with customers which resulted in 30% improved feedback of customers.
Improved the efficiency of customer service department 20% by providing both training for new hires and setting up training materials.
Promoted to customer service manager in three months following excellence in providing customer education on the company's services and commendation by supervisor.
Wrote an employee's manual on the Dos and Don'ts of customer service provision for new employees.
Integrated a complex customer feedback system that took feedback and complaints from customers in order to manage the system better.
Awarded Employee of the Year three times in three years following commendation from supervisors and recommendation from peers.
Topeka , KS● Perform secretarial, clerical and receptionist duties for the division. ● Manage calendar to schedule patients and meetings. ● Initiate and complete charts for incoming clinic patients. ● Schedule patients for follow up appointments, x-rays, ultrasound, CT scan, or surgery. ● Prepare and complete patient charts prior to surgery schedule date. ● Contact different insurance companies to obtain pre-certification and/or coverage verification. ● Ensure that patients' charts are complete and paperwork is in order for pre-op conference every week. ● Follow up with the clinic, stone center and operating room to ensure that the patient has completed all required labs and exams prior to surgery. ● Type correspondence for patients and staff as assigned. ● Answer and direct all incoming and outgoing calls. ● Take and give messages to appropriate person. ● Reconstruction and organization of files. ● Faxing and photocopying confidential medical material. ● Read, sort and direct incoming mail. ● Perform errands and make special trips to other areas within the campus are required.
Gastonia , NCProvide fast, friendly, and accurate check out services for our customers using computerized cash register systems. ● Provide excellent customer service skills ● Encourage merchandise purchase to increase sales. ● Maintain a clean environment.
Hunterdon , NJ* Distribute mail, messages, faxes and packages to guests in a timely and professional manner. * Answer incoming calls in a courteous manner. * Organize files and photocopy material at large. * Greet and welcome guests and keep reception area organized. * Responsible for room assignment and staff support. * Issuing and logging parking vouchers for guest. * Collect payment for room stay and service. * Ensure that all guests are evacuated in case of fire. * Handle guest complaints to the best of my ability. * Processing customers' inquiries for reservation and quotes. * Perform other clerical duties as required.
Receptionist, Clerical, Correspondence, Faxing, Incoming Mail, Secretarial, Secretary, Ultrasound, Cash, Cash Register, Cashier, Customer Service, Excellent Customer Service Skills, Increase, Increase Sales, Retail Sales, Sales, Front Desk, Greet, Incoming Calls, Logging, Vouchers, Aseptic, Aseptic Techniques, Cpr, Ekg, Medical Assistant, Phlebotomist, Phlebotomy, Scheduling, Training, Organizational Skills, Typing
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
Resume Overview
School Attended
- Malcolm X Shabazz High School
- Harrison Career Institute
Job Titles Held:
- Secretary II
- Cashier
- Front desk/Receptionist
Degrees
- High School Diploma
Certification : Medical Assistant Technology Training, Surgery
Similar Resumes
