secretary resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced customer service provider. Knowledgeable in a professional office setting. Self driven and a quick learner. Successful in a fast paced environment and can manage a high volume work load. Completing tasks in a timely manner with prioritization and organization.

  • Multi-Line Phone Systems
  • Confidentiality Understanding
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Sales
  • Invoicing
  • Customer Direction
  • Customer Complaint Resolution
  • Excellent Telephone Etiquette
  • Customer Service
  • Microsoft Word
  • Receptionist
  • Attention to detail
  • Organization
  • Time Management
Work History
Secretary, 03/2022 - Current
Intermountain Healthcare Provo, UT,
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Organized envelopes, postage and mail correspondence for staff and leadership.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Created and updated records and files to maintain document compliance.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained daily report documents, memos and invoices.
  • Main point of contact for all customers with any and all questions and concerns.
Lead Teacher, 08/2020 - 02/2022
Kentucky Masonic Homes Shelbyville, KY,
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Increased student involvement in program offerings through strategic redesign of program processes and methods.
  • Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
  • Observed and recorded teacher methods to suggest improvements and increase student interest.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Account Representative, 03/2019 - 06/2020
Aspire Team Danville, IN,
  • Proposed available products and solutions to meet diverse requirements.
  • Communicated updates regarding business proposals, contracts and current projects.
  • Contacted customers to assess satisfaction and current needs.
  • Processed client payments and updated accounts.
  • Managed over 100 accounts and product installations to increase sales volume.
  • Managed over 100 accounts and product installations to increase sales volume.
  • Drove sales by developing exceptional customer rapport to foster satisfaction.
  • Maintained current knowledge of evolving changes in marketplace.
  • Worked independently with minimal supervision.
  • Contributed to team objectives in fast-paced environment.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Quoted prices, credit terms and other bid specifications.
  • Attended monthly sales meetings and quarterly sales trainings.
Crew Trainer, 08/2016 - 01/2019
Mcdonald's City, State,
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Taught new team members correct procedures for all areas of operations.
  • Set positive example for team members by providing high-quality, efficient service.
  • Trained other employees in customer service, food safety and performance requirements.
  • Maintained current knowledge of all team position requirements.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Mentored junior employees to improve performance, food safety and customer service.
High School Diploma: , Expected in 06/2018
Abeka Academy - Pensacola, FL,
Status -

CPR Certified


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Resume Overview

School Attended

  • Abeka Academy

Job Titles Held:

  • Secretary
  • Lead Teacher
  • Account Representative
  • Crew Trainer


  • High School Diploma

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