Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates as well as a supportive and focused team player with a proactive approach to administration and strong attention to detail.
I am also skilled at providing friendly service to coworkers and customers as a reliable and driven worker who always promotes operations in a timely and efficient administrative, decision-making manor, demonstrated through my work. I am highly Insightful and productive as a team member with active communication skills. I employ a flexible approach to resolving daily issues as well as being orderly , offering solid skills in customer relations with resilience to handle challenges of the fast-paced environments i thrive in . Bringing a detail-oriented and decisive nature with sound judgment, I am comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Skills
Requisition Processing
Database Management
Accounts Payable
Vendor Relations Skills
Multi-Line Phone Systems
Supply Ordering
Complex Problem-Solving
Office Administration
Organization
Customer Service
Business Correspondence
Confidentiality Understanding
Prioritization and Time Management
Verbal and Written Communication
Data Verification
Sales Support
Appointment Scheduling
Schedule Management
Supply Restocking
Retail Marketing
Credit Card Payment Processing
Call Triaging
Team Development
Customer Consulting
Retail Sales Customer Service
Courteous Demeanor
Microsoft PowerPoint
Stockroom Procedures
Typing Proficiency
Data Entry
Product Knowledge
Active Listening
Call Center Operations
Clerical Support
Quality Assurance Controls
Technical Support
Critical Thinking
Adaptive Team Player
Staff Training
Paperwork Processing
Shipping and Receiving Understanding
Professional Telephone Demeanor
Service Upselling
Client Relations
Customer Relations
Creative Problem Solving
Problem-Solving Abilities
Sales Expertise
Customer Relationship Management (CRM)
Sales Closing
Documentation
Scheduling
Experience
03/2023 to Current
SecretaryDepartment Of Defense – Grissom Air Force Base, IN,
Coordinated communications, taking calls, responding to emails and interfacing with clients.
Managed staff calendars and coordinated travel, meeting and hotel accommodations.
Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Scheduled meetings and sent invitations specifying time and location.
Greeted visitors and directed to appropriate location or person.
Anticipated leadership needs by preparing or gathering records, reports and correspondence.
Processed documents and materials for dissemination to appropriate parties.
Maintained organized filing system of paper and electronic documents.
Assisted with accounts receivable and accounts payable functions.
Ordered office supplies to purchase items and maintain appropriate levels.
Produced and distributed memos, newsletters and other forms of communication.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Drove customer feedback to deliver information to management for corrective action.
02/2021 to 03/2023
Customer Service RepresentativeDepartment Of Agriculture – Marion, VA,
Fielded customer complaints and queries, fast-tracking for problem resolution.
Made outbound calls to obtain account information.
Upheld quality control policies and procedures to increase customer satisfaction.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.