secretary resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Motivated professional offering more than 7 years of experience in Customer Service and Administrations combined. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

  • Report Preparation
  • Ease with Computers and Technology
  • Database and Client Management Systems
  • Task Prioritization
  • Strong Organizational Skills
  • Meticulous Attention to Detail
  • Office Equipment Operation
  • Judgment and Decision Making
  • Verbal and Written Communication
  • Microsoft Office
  • Professional and Courteous
  • Schedule Management
  • Multitasking and Time Management
  • Office Staff Leadership
  • Administering Payroll
  • Database Management
  • Vendor Relations Skills
  • Prioritization and Time Management
  • Clerical Staff Oversight
  • Mail Routing and Distribution
  • Reception Duties
  • Problem Solving
  • Calendar Management
  • Correspondence Writing
  • Complex Problem Solving
  • Highly Efficient and Productive
01/2023 to 01/2023 Secretary Village Of Schaumburg | Schaumburg, IL,
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Scheduled meetings and sent invitations specifying time and location.
  • Assisted with accounts receivable and accounts payable functions.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
06/2009 to 06/2011 Administrative Clerk First Transit | Winter Park, CO,
  • Answered phone to take messages or redirect calls to colleagues.
  • Maintained records and personnel files to drive administration and office support.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Performed office automation duties using email, desktop publishing and spreadsheets.
  • Greeted and signed in visitors to facilitate front office operations.
  • Monitored logs and work records to track and manage reports, inventory and supplies.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Answered telephones, directed calls and took messages.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Copied, sorted and filed records of office activities and business transactions.
  • Typed, formatted and edited correspondence and other documents.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Computed, recorded and proofread data or reports.
04/2007 to 06/2009 Car Rental Agent Ukpeagvik Inupiat Corporation | Seattle, WA,
  • Answered customer questions to maintain high satisfaction levels.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Resolved customers' complaints regarding products or services.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.
  • Processed rentals and collected associated payments.
  • Collected money, provided change and recorded transactions on receipts.
  • Informed regular customers of new products or services and price changes.
  • Reviewed daily sales transactions and analyzed for errors.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
Expected in 03/1999 to to High School Diploma | Academe Integrated School of Antipolo, Rizal, Phillippines, GPA:

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Resume Overview

School Attended

  • Academe Integrated School of Antipolo

Job Titles Held:

  • Secretary
  • Administrative Clerk
  • Car Rental Agent


  • High School Diploma

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