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Secretary Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Seeking office position doing clerical duties. 7Yrs experience in invoicing, high call volumes, multitasking, Sales Representative
Qualified Secretary with 7 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Shipping and receiving professional
  • Credit card processing
  • Multi-line phone talent
  • Accounts payable specialist
  • Expertise in invoice and payment transactions
  • Exceptional organization
  • Superior attention to detail
  • Types 90 plus WPM
  • Critical thinkingl
Education
Thomson High School Thomson, GA Expected in 8 1985 GED : - GPA :
Work History
Salt River Pima Maricopa Indian Community - Secretary
Scottsdale, AZ, 03/2012 - 09/2014
  • Pam Lil' Mama's Buildings/Augusta, Ga.
  • 706) 339-5773
  • Answered an average of 20 + calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
Rsm - Nutz Produce/ Owner
Phoenix, AZ, 03/2009 - 03/2012
  • Sold Produce
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Participated in physical inventory counts every day.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Recommended alternative items if product was out of stock.
Athens Printing Company - Office Manager
City, STATE, 03/1995 - 02/2001
  • Invoicing, took orders for publishing company, handled shipping & handling duties.
  • Started with company running printing presses, printing bus/cards, letterheads, brochures, etc.
  • Promoted to Office Manager position in 1998.
  • Answered an average 30 + calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Process 40+ daily invoices and billed renewed invoices to clients.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Participated in physical inventory counts every quarterly.
Skills
brochures, dependable, fast, Invoicing, Market, Office, Microsoft Word, Office Manager, quick learner, selling, sales, shipping, typing skills

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80Good

Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Thomson High School
Job Titles Held:
  • Secretary
  • Nutz Produce/ Owner
  • Office Manager
Degrees
  • GED

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