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Secretary Resume Example

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Melissa
Simmons
Professional Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Skills
  • Verbal and written communication
  • Payment posting
  • Equipment sterilization
  • Inter-office communications
  • Supply ordering
  • Multi-Line Phone Systems
Education
CCRILincoln, RI03/2011GED
Sawyer School - PawtucketPawtucket, RI06/2012Medical Assisting
Work History
West End Towing- Secretary
New Bedford, MA08/2017 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Provided clerical support to Number company employees by copying, faxing and filing documents.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Answered and directed calls using multi-line switchboard.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Completed accurate daily Type documents, reports and invoices.
  • Scheduled appointments and provided Number follow-up calls to clients Timeframe.
Angelos Coal Fired Pizza- Server/Bartender
Kingston , MA04/2016 - 10/2018
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by Amount%.
  • Served needs of more than Number customers in busy Type environment.
  • Increased sales from $Number to $Number by upselling Product to customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
Cafe Mimo- Server/Bartender/ Key Holder
New Bedford, MA02/2012 - 03/2016
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Increased sales from $Number to $Number by upselling Product to customers.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by Amount%.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
  • Greeted and maintained relationships with regular customers.
  • Served needs of more than Number customers in busy Type environment.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
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Resume Overview

Companies Worked For:

  • West End Towing
  • Angelos Coal Fired Pizza
  • Cafe Mimo

School Attended

  • CCRI
  • Sawyer School - Pawtucket

Job Titles Held:

  • Secretary
  • Server/Bartender
  • Server/Bartender/ Key Holder

Degrees

  • GED
    Medical Assisting

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