secretary resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced administrative professional with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

  • Spreadsheet Development
  • Point of Sale Knowledge
  • Administrative support
  • Communication skills
  • Quality Management
  • Strategic Planning
  • File and Database Management
  • Cash Handling
  • Bookkeeping
  • Telephone etiquette
  • MS Office
  • Scheduling
Work History
07/2015 to Current Secretary St. Catherine Of Siena | Hauppauge, NY,
  • Processed student registrations and withdrawals.
  • Used various Microsoft Office and Google Office software to prepare various correspondence, reports and other written material.
  • Continually sought methods for improving daily operations, communications with parents, recordkeeping and data entry for increased efficiency.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Provided clerical support to teachers and staff by copying, faxing and filing documents.
  • Managed calendars to strategically coordinate meetings, appointments and events.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
06/2020 to Current Clerk Colony Brands, Inc | Work At Home, WI,
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Sorted mail for delivery.
  • Monitored status of accounts receivable and payable to facilitate efficient processing.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
  • Confirmed information from licenses by checking databases and questioning details with applicants.
  • Collected payment from customers, provided documentation and changed accounts to reflect current statuses.
05/2012 to 10/2019 Poultry Farmer Main Line Health, Inc. | Radnor, PA,
  • Maximized operational profits by closely inspecting poultry, assessing quality and identifying problems such as disease or insects.
  • Enforced strong safety and environmental protections to support habitats.
  • Spearheaded efficiency improvements targeted on optimizing production and exceeding financial targets.
  • Adjusted production strategies to account for changing factors such as market and weather conditions.
  • Purchased regular supplies and special equipment, livestock or tools as part of skilled management of $150,000 budget.
  • Drove operational improvements which resulted in savings and improved profit margins.
07/2002 to 01/2012 Pharmacy Technician Addison Discount Pharmacy | City, STATE,
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Set up and modified patient profiles in Rx30 Pharmacy Software to include current information such as medications and insurance details.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Performed targeted collections on past due accounts aged over 30 days.
Expected in 05/2002 High School Diploma | West Point High School, West Point, Alabama, GPA:

Advanced Academic Diploma

Expected in 05/2006 | Medical Transcription Wallace State Community College, Hanceville, AL, GPA:
  • Dean's List

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Resume Overview

School Attended

  • West Point High School
  • Wallace State Community College

Job Titles Held:

  • Secretary
  • Clerk
  • Poultry Farmer
  • Pharmacy Technician


  • High School Diploma

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