Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Possesses first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.
Skills
Inventory purchasing
Prioritization and time management
Requisition processing
Administering payroll
Filing experience
Office staff leadership
Database management
Confidentiality understanding
Letter writing
Accounts receivable and payable
Vendor relations skills
Invoicing and billing
Expense reporting
Sensitive material handling
Documentation and reporting
Workers' compensation knowledge
Technologically savvy
File and data retrieval systems
Meeting planning
Transporting files
Calendar management
Labor relations
Issue response and resolution
Mail management
Employee training and development
PC proficient
Report creation
Recordkeeping and bookkeeping
10-key proficiency
Meeting participation
Billing and coding
Editing and proofreading
Report development
Account balancing reconciliation
QuickBooks expert
Cash deposit preparation
Database entry
Proposal writing
Multi-line phone systems
Excel spreadsheets
Inventory systems
Spreadsheet development
Document retrieval
Check processing
Schedule management
Scheduling and calendar management
Education and Training
Bonners Ferry High SchoolBonners Ferry, ID, Expected in 05/2014 ā āHigh School Diploma: - GPA:
Certifications
First Aid/CPR
Flagging Certification
Experience
St. Catherine Of Siena - Secretary Sayville, NY, 02/2020 - Current
Received and routed incoming calls and correspondence to promote timely communication.
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Created and updated Excel spreadsheets to track road reports for all county roads and bridges.
Maintained organized filing system of paper and electronic documents.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Checked office supplies stock and placed orders to maintain levels.
Facilitated troubleshooting, maintenance and updates for office systems.
Processed accurate payroll for 20 staff members and submitted to the Courthouse for direct deposit.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Managed multiple calendars and contacts within the county.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
St. Catherine Of Siena - Secretary Astoria, NY, 04/2018 - 02/2020
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Received and routed incoming calls and correspondence to promote timely communication.
Maintained organized filing system of paper and electronic documents.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Checked office supplies stock and placed orders to maintain levels.
Facilitated troubleshooting, maintenance and updates for office systems.
Established clear and consistent administrative procedures to minimize errors and avoidable delays.
Supported major projects with effective scheduling, document coordination and resource coordination.
Composed, proofread and distributed clean and professional business correspondence and internal team communications.
Operated Quickbooks software to invoice the rental of roughly 200 portable toilet units monthly and septic tank pumping daily.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Revised and maintained master calendar for client appointments.
Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
Penn National Gaming - Hotel Front Desk Clerk Aurora, IL, 07/2017 - 07/2018
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Arranged special accommodations for guests to maintain optimal satisfaction.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Secured guest valuables in main safe or individual boxes.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Supervised team of five housekeepers promoting positive work environment through effective communication, active engagement and hands-on assistance.
Managed customer complaints and rectified issues to complete satisfaction.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Scheduled and optimized employee schedules to secure proper coverage for all shifts.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Addressed and welcomed roughly 20 guests to business per day, improving overall customer service and engagement.
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