Secretary Resume Example
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SECRETARY
Summary
Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Possesses first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.
Skills
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Experience
02/2020 - CurrentSecretarySt. Catherine Of Siena | Sayville , NY
- Received and routed incoming calls and correspondence to promote timely communication.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Created and updated Excel spreadsheets to track road reports for all county roads and bridges.
- Maintained organized filing system of paper and electronic documents.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Checked office supplies stock and placed orders to maintain levels.
- Facilitated troubleshooting, maintenance and updates for office systems.
- Processed accurate payroll for 20 staff members and submitted to the Courthouse for direct deposit.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Managed multiple calendars and contacts within the county.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
04/2018 - 02/2020SecretarySt. Catherine Of Siena | Astoria , NY
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Received and routed incoming calls and correspondence to promote timely communication.
- Maintained organized filing system of paper and electronic documents.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Checked office supplies stock and placed orders to maintain levels.
- Facilitated troubleshooting, maintenance and updates for office systems.
- Established clear and consistent administrative procedures to minimize errors and avoidable delays.
- Supported major projects with effective scheduling, document coordination and resource coordination.
- Composed, proofread and distributed clean and professional business correspondence and internal team communications.
- Operated Quickbooks software to invoice the rental of roughly 200 portable toilet units monthly and septic tank pumping daily.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Revised and maintained master calendar for client appointments.
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
07/2017 - 07/2018Hotel Front Desk ClerkPenn National Gaming | Aurora , IL
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Secured guest valuables in main safe or individual boxes.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Supervised team of five housekeepers promoting positive work environment through effective communication, active engagement and hands-on assistance.
- Managed customer complaints and rectified issues to complete satisfaction.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Scheduled and optimized employee schedules to secure proper coverage for all shifts.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Addressed and welcomed roughly 20 guests to business per day, improving overall customer service and engagement.
Education and Training
05/2014High School Diploma
Bonners Ferry High School | City
Bonners Ferry High School | City
Certifications
- First Aid/CPR
- Flagging Certification
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Resume Overview
School Attended
- Bonners Ferry High School
Job Titles Held:
- Secretary
- Hotel Front Desk Clerk
Degrees
- 05/2014 High School Diploma
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