Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Energetic, results-driven professional with 15 plus years of experience in customer service arena. Track record of advising with customers by telephone or in person to provide information about products or services. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. In-depth knowledge of principles and processes of customer needs by assessment, providing quality standards for services, and to ensure customer satisfaction.

Core Qualifications
Word Excel Publisher PowerPoint -Outlook Photoshop & InDesign Computers: PC & MAC User
Secretary, 03/2015 to
University Of Miami Miller School Of MedicineMedley, FL,
  • Preparing and managing correspondence, documents and reports.
  • Intermediate Computer knowledge.
  • Maintain and operate office equipment.
  • Maintaining calendars and schedules for Director and office.
  • Handling incoming mails, telephone calls, inquiries, or requests.
  • Maintaining filing and data management.
  • Knowledge of Microsoft Office suites.
  • Establishing and maintaining secretarial practices in order to ensure reliable and accurate data, essential for business operations.
  • Arranging and confirming appointments, and organizing external and internal events.
  • Organizing and coordinating meetings, travel arrangements, and conferences.
  • Liaising with external and internal contacts, suppliers or clients.
  • Providing orientation and training for new staff, conducting research on internet, operating, and troubleshooting new office technologies.
  • Communicating verbally as well as in writing to respond to inquiries and providing information.
  • Knowledge of clerical and administrative procedures.
  • Knowledge of applicable software applications, such as word processing, spreadsheets, and database management.
  • Provide information about ETIB Program and register new participant; Maintain and update names into system; ensure paperwork is completed; fax or call orders for supplies and/or super meals.
  • Attention to detail and ability to maintain confidentiality.
  • Planning, interpersonal, and time management skills.
  • Initiative, stress tolerance, and customer-service orientation.
  • Organizational skills with leadership skill
Production Operator, 11/2007 to 07/2014
Beef ProductsHolcomb, KS,
  • Completes work requests utilizing black & white and/or color digital.
  • Photocopy machines, including set-up, quality control, and cleanup.
  • Print files from Word, Excel, PowerPoint, and Acrobat PDF files in color and black & white.
  • Operates finishing equipment (3-hole drill, bindery, laminating, folder, cutter, etc.) Uses various scanning/copier equipment to create PDF files from hard copy form.
  • Troubleshoots technical problems with all machinery including paper jams and ink flow problems, works effectively with copier maintenance vendors.
  • Execute digital pre-press documents from electronic files to various digital print devices.
  • Perform daily color calibrations and routine operator maintenance on reproduction equipment.
  • Performs electronic file management and archiving.
  • Talk to clients to explore their concerns and priorities.
  • Identify the decisions that need to be made.
  • Focus on the Client request.
  • Serves as CSG project manager on appropriate work requests.
  • May assist in training staff and new hires on use of equipment.
  • May cross-train in additional disciplines to provide flexibility during peak times.
  • Pursues and shares best practices within department and among staff.
  • Utilizes the CSGcom database to ensure all time and materials are billed.
  • correctly, and project instructions and client interactions are fully documented.
  • Level one proofreading.
  • Assist in Facilities with mail and Fedex packages.
Guest Services Manager , 05/2004 to 09/2007
TopgolfAlpharetta, GA,
  • Prepare the schedule.
  • Resolve guest relations.
  • Resolve credit card issues.
  • Check inventory, purchase & restock items for the pantry & front desk.
  • Review Night Audit reports.
  • Order office supplies & uniforms.
  • Managed a staff of 12.
  • Counsel staff with work related issues.
  • Hire and train all new employees.
  • Answering multiple phone lines.
  • Meeting and greeting guest.
  • Providing excellent customer services.
  • Processing guest for checking in & checking out.
  • Cashier.
  • Keeping guest information confidential when doing data entry on the IBM system.
  • Fosse is the software for the program.
  • Provide info to our guests about Maryland attractions, recreational facilities, services and destinations.
  • Provide our guest with current events and activities.
  • Assist with directions to Maryland destinations in form of written, computer generated or orally.
  • Making, canceling & searching for reservations.
  • Assisting guest with any problems, comments or concern.
  • Drive shuttle.
  • Set-up and breakdown Breakfast area.
Mdot Printer, Team Lead, 11/2000 to 04/2007
Maryland Port AdmCity, STATE,
  • The lead person for the Printing section of my office.
  • Currently.
  • supervising and training a Work Study Student.
  • Operating a digital printing system that designed for production printing called Micropress 7.0.
  • Using three type of.
  • program software which consists of virtual viewing of the digital engines, a.
  • central server to manage printing & image management, and an electronic collator and parser to evenly distribute jobs.
  • Using image editing software to deskew, add tabs, and other related items that document page might need before printing.
  • Six years of operating and maintaining the Xerox 5799 and DocuTech 6100 with scan system.
  • Currently switching to Konica & Minolta C500 color system and the Bizhub 920 system.
  • Responsible for scheduling, layout, printing, delegating and finishing of all projects.
  • The Coordinator and designer of the business cards,letterhead, forms, memo pads and other related documents.
  • Handles the schedule and maintains of the records for the color and black & white copiers.
  • Helping customers to fill out the proper paperwork either on the phone, email, or in personal.
  • Taking work off the email system, setting it up, and delegating the request to the proper equipment or person.
  • Dealing with people from up management to low management.
  • Providing assisted to other agency with large or small printing jobs.
  • Team leader for all special projects from start to finish.
  • Providing consulting services to my customer on projects.
  • Using Illustrator and Photoshop for drawing and retouching pictures or designing covers for a project.
  • Assist with mail sorting and distribution, and process outgoing mail and certified mail electronically; sort and distribute incoming packages and obtain signatures for control purpose.
  • Was a back-up for Record Management.
Offset Printer I & II, 1995 to 11/2000
State Highway AdmCity, STATE,
  • Responsible for operating and maintaining the Xerox Docutech, 1090, & 8180.
  • Responsible for operating and maintaining the two AB-Dick offset presses.
  • Made paper and metal plates for offset press.
  • Working at the front counter with external, as well as internal customers.
  • Handle all complaints and check All outside work to ensure it was done correctly.
  • Help customer with job request.
  • Keep records daily in Excel for job flow; outsource vendors, and machine output.
  • Delegated work to proper printing machine.
  • An assistant to supervisors.
  • Some small procurement and help with credit card bills.
  • Attend a bid opening for vendors.
  • Negotiate prices for jobs with outsource vendors.
  • Operate bindery equipment.
Associate of Arts: Graphic Designer, Expected in 2018
CCBC of Catonsville - Catonsville, Maryland

Expected to complete in 2018. Currently have 45 semester credits

High School Diploma: Printing Technology, Expected in 1993
Carver Vocational Technical High School - Baltimore, Maryland

Best Student Award 1992

Professional Affiliations



administrative, Acrobat, Photoshop, agency, Attention to detail, Audit reports, back-up, business cards, business operations, Cashier, clerical, color, interpersonal, Computer knowledge, conferences, consulting, credit, Client, clients, customer services, customer-service, data entry, data management, database, database management, designing, email, English, fax, filing, file management, Focus, forms, Graphic Designer, drawing, IBM, Illustrator, image editing, image, InDesign, ink, inventory, layout, Team leader, machinery, MAC, Director, mail sorting, managing, materials, meetings, Excel, mail, office, Microsoft Office suites, Outlook, PowerPoint, Publisher, Word, works, office equipment, Order office supplies, Organizational skills, Organizing, page, PDF, peak, copier, copiers, pre-press, press, procurement, proofreading, quality control, research, scanning, scheduling, secretarial, spreadsheets, supervising, telephone, phone, time management, travel arrangements, troubleshooting, type, word processing

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Resume Overview

School Attended

  • CCBC of Catonsville
  • Carver Vocational Technical High School

Job Titles Held:

  • Secretary
  • Production Operator
  • Guest Services Manager
  • Mdot Printer, Team Lead
  • Offset Printer I & II


  • Associate of Arts
  • High School Diploma

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