Accomplished and energetic Cashier/Customer Service with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritize abilities. Areas of expertise include driven, caring and most important understanding the needs of others. Seasoned customer service with more than 16 years of experience in fast-paced Help Desk/Analyst. Excellent phone skills, dealing with the issue skills. Track record of achieving exceptional results in dealing with the in user issues in a manner that they felt comfortable and making sure that I put myself in there shoes to make sure that there issue was resolved with accuracy and efficiency. Responsible Senior Analyst proficient in dealing with the issue of the in user at hand and treating them like people with respect. Passionate and motivated, with a drive for excellence. 16 years in Help Desk and Senior Analyst positions.
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Coordinated all department functions for team of [Number]+ employees.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of 250 employees.
Facilitated working relationships with co-tenants and building management.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Managed the day-to-day calendar for the Properly routed agreements, contracts and invoices through the signature process. seniorReceived and screened a high volume of internal and external communications, including email and mail. director.
BusinessMicrosoft Office Applications Certificate
Microsoft Office Applications Certificate Coursework in Administrative Technology
Computerized Business System / Network Administration.
The interest that I have for this field is that while being in Customer Service I learned that you either love it or you hate it.
I happened to love the field. I got to be the person on the other end of the phone that could either use my skill as a provider or be just another person collecting a pay check. I chose to come to work, pick up that phone and treat the person on the other end of the phone like they were the only person around. I chose to reign on the situation until it was resolved or that there was nothing more that I could do and then seek assistance.
Be assured that I gave the customer the best service possible. It as like talking to an old friend who would call back and ask for you.
This is what makes you feel like this is worth doing.
Business Systems, C, hardware, Dec Alpha, documentation, Electronics, English, network cabling, LAN, Listening, access, Office, Windows 95, Win 95, NT, NT 4.0, Network, networking, Nursing, Patient care, PC's, printer, Speaking, Reading, routers, SCO Unix, Servers, user support, troubleshooting, WAN
I also worked with Kronos, Meal Tracker, MicroSoft Office 10
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