Secretary Resume Example
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SECRETARY
Professional Summary
Dependable, honest, and hard working individual willing to learn new strategies to meet the companies mission. I believe I would be an asset to your company, and I would strive for client excellence and satisfaction.
Skills
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Work History
Secretary | 06/2003 to 08/2019
Company Name - City, State
Company Name - City, State
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered and directed calls using multi-line phone.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Reviewed and balanced daily bank deposits and deposit report.
- Scheduled appointments and provided follow-up calls to clients.
- Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
- Worked with customers to understand requirements and provide exceptional service.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Directed all dispatching, routing and tracking trucking fleet vehicles.
- Responded to over 50 daily caller requests with information about assistance and timeframes.
- Sent out drivers to assist clients based on locations, needs and worker availability.
- Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Worked with drivers to resolve problems, improve operations and provide exceptional customer service.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Small Buisness Owner of Cleaning Company | 01/1997 to 06/2004
Company Name - City, State
Company Name - City, State
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
- Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
- Handled equipment, chemicals and materials properly and with caution.
- Dusted all furniture and fixtures thoroughly and carefully.
- Followed safety standards and established protocols when handling, mixing and storing hazardous chemicals.
Correctional Officer | 02/1994 to 06/2003
Company Name - City, State
Company Name - City, State
- Established positive working relationships and maintained boundaries with resident offenders.
- Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Cleaned prisoner holding areas to prevent spread of disease or infection.
- Completed dorm sanitation and maintenance checks and reported results to management.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Created and maintained arrest files on all inmates processed through jail.
- Searched building and grounds, living quarters and work areas for contraband.
- Restrained juvenile inmates when disturbances required physical intervention.
- Issued cleaning supplies, comfort items, laundry and all basic meals.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Arranged for medical and dental care of inmates.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed behavior of residents individually and in groups.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Received and accounted for personal possessions and determined inmate work assignments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Delivered inmates to work sites and returned safely by following protocols.
- Conducted routine and emergency head counts.
Education
Bronson High School - City | High School Diploma
Florida Gateway College - CityCriminal Justice
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Resume Overview
School Attended
- Bronson High School
- Florida Gateway College
Job Titles Held:
- Secretary
- Small Buisness Owner of Cleaning Company
- Correctional Officer
Degrees
- Bronson High School - City | High School Diploma
Florida Gateway College - City
