secretary resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dependable, honest, and hard working individual willing to learn new strategies to meet the companies mission. I believe I would be an asset to your company, and I would strive for client excellence and satisfaction.

  • Excellent people skills
  • Excellent communication skills
  • Understading customers emotions over the phone
  • Works well under stress
  • Knowledgeable of HIPPA regulations and client privacy
  • Dependable worker
  • Trustworthy
  • Shows up to work on time and ready to work
  • Knows how to work well and get along with coworkers
Work History
Secretary, 06/2003 - 08/2019
Department Of Defense Cannon Air Force Base, NM,
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered and directed calls using multi-line phone.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Scheduled appointments and provided follow-up calls to clients.
  • Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
  • Worked with customers to understand requirements and provide exceptional service.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Directed all dispatching, routing and tracking trucking fleet vehicles.
  • Responded to over 50 daily caller requests with information about assistance and timeframes.
  • Sent out drivers to assist clients based on locations, needs and worker availability.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Worked with drivers to resolve problems, improve operations and provide exceptional customer service.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Small Buisness Owner of Cleaning Company, 01/1997 - 06/2004
Minnehaha County Sioux Falls, SD,
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
  • Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Handled equipment, chemicals and materials properly and with caution.
  • Dusted all furniture and fixtures thoroughly and carefully.
  • Followed safety standards and established protocols when handling, mixing and storing hazardous chemicals.
Correctional Officer, 02/1994 - 06/2003
State Of Florida City, STATE,
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Cleaned prisoner holding areas to prevent spread of disease or infection.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Created and maintained arrest files on all inmates processed through jail.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Issued cleaning supplies, comfort items, laundry and all basic meals.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Arranged for medical and dental care of inmates.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed behavior of residents individually and in groups.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Delivered inmates to work sites and returned safely by following protocols.
  • Conducted routine and emergency head counts.
High School Diploma: , Expected in
Bronson High School - Bronson, FL,
Status -
: Criminal Justice, Expected in
Florida Gateway College - Lake City, FL,
Status -

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Resume Overview

School Attended

  • Bronson High School
  • Florida Gateway College

Job Titles Held:

  • Secretary
  • Small Buisness Owner of Cleaning Company
  • Correctional Officer


  • High School Diploma

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