Dependable, honest, and hard working individual willing to learn new strategies to meet the companies mission. I believe I would be an asset to your company, and I would strive for client excellence and satisfaction.
Skills
Excellent people skills
Excellent communication skills
Understading customers emotions over the phone
Works well under stress
Knowledgeable of HIPPA regulations and client privacy
Dependable worker
Trustworthy
Shows up to work on time and ready to work
Knows how to work well and get along with coworkers
Work History
Secretary, 06/2003 to 08/2019 Department Of Defense – Cannon Air Force Base, NM,
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Answered and directed calls using multi-line phone.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Reviewed and balanced daily bank deposits and deposit report.
Scheduled appointments and provided follow-up calls to clients.
Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
Worked with customers to understand requirements and provide exceptional service.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Directed all dispatching, routing and tracking trucking fleet vehicles.
Responded to over 50 daily caller requests with information about assistance and timeframes.
Sent out drivers to assist clients based on locations, needs and worker availability.
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Worked with drivers to resolve problems, improve operations and provide exceptional customer service.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Small Buisness Owner of Cleaning Company, 01/1997 to 06/2004 Minnehaha County – Sioux Falls, SD,
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
Maintained optimal supply levels to meet daily and special cleaning needs.
Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Handled equipment, chemicals and materials properly and with caution.
Dusted all furniture and fixtures thoroughly and carefully.
Followed safety standards and established protocols when handling, mixing and storing hazardous chemicals.
Correctional Officer, 02/1994 to 06/2003 State Of Florida – City, STATE,
Established positive working relationships and maintained boundaries with resident offenders.
Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
Made rounds at specified intervals and conducted head counts and roll calls.
Cleaned prisoner holding areas to prevent spread of disease or infection.
Completed dorm sanitation and maintenance checks and reported results to management.
Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Created and maintained arrest files on all inmates processed through jail.
Searched building and grounds, living quarters and work areas for contraband.
Restrained juvenile inmates when disturbances required physical intervention.
Issued cleaning supplies, comfort items, laundry and all basic meals.
Tracked inmates through head counts, visitor logs and scheduled activities.
Arranged for medical and dental care of inmates.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Observed behavior of residents individually and in groups.
Escorted inmates to and from cells, court, hospitals and medical appointments.
Received and accounted for personal possessions and determined inmate work assignments.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
Delivered inmates to work sites and returned safely by following protocols.
Conducted routine and emergency head counts.
Education
High School Diploma: , Expected in Bronson High School - Bronson, FL, GPA:
: Criminal Justice, Expected in Florida Gateway College - Lake City, FL, GPA:
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