Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Effective Customer Service representative and secretary with 19 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Skills
Vendor relations skills
Letter writing
Confidentiality understanding
Requisition processing
Inventory purchasing
Accounts receivable and payable
Filing experience
Prioritization and time management
Office staff leadership
Data entry documentation
Sensitive material handling
Back office operations
Customer Service
Listening Skills
Conflict resolution
Experience
Secretary, 04/2014 to Current Department Of Defense – Shaw Air Force Base, SC,
Received and routed incoming calls and correspondence to promote timely communication.
Created agendas, meeting notes and other documents to enhance collaborative process.
Fostered productivity by coordinating itinerary and scheduling appointments.
Drafted and corrected professional business letters, internal memoranda and less formal email communication.
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Completed supply orders and maintained appropriate levels of office supplies.
Revised and maintained master calendar for client appointments.
Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Customer Service Representative, 11/2010 to 03/2014 Million Air – Houston, TX,
Assisted approximately 50+ customers each day with questions about mortgage accounts and products.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Reviewed account and service histories to identify trends and issues.
Evaluated customer account information to assess current issues and determine potential solutions.
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