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Secretary Resume Example

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SECRETARY
Summary

Effective Customer Service representative and secretary with 19 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills
  • Vendor relations skills
  • Letter writing
  • Confidentiality understanding
  • Requisition processing
  • Inventory purchasing
  • Accounts receivable and payable
  • Filing experience
  • Prioritization and time management
  • Office staff leadership
  • Data entry documentation
  • Sensitive material handling
  • Back office operations
  • Customer Service
  • Listening Skills
  • Conflict resolution
Experience
Secretary | 04/2014 to Current
5Klogistics LLC - Shiloh, IL
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Revised and maintained master calendar for client appointments.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Customer Service Representative | 11/2010 to 03/2014
Nationstar Mortgage - St. Louis, MO
  • Assisted approximately 50+ customers each day with questions about mortgage accounts and products.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered 50 + inbound calls per day and directed to designated individuals or departments.
  • Delivered service and support to each customer, paving way for future business opportunities.
Customer Service Representative | 02/2005 to 10/2010
Sears - St Louis, MO
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Answered 60+ inbound and outbound calls per day and directed to designated individuals or departments.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
Developmental Specialist | 09/2001 to 01/2005
Bellefontaine Habilitation Center - St. Louis , MO
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Monitored and reported clients' progress.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Improved patient outlook and daily living through compassionate care.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Education and Training
Southwestern Illinois College - Belleville, IL
Some College (No Degree)
Business Administration
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Resume Overview

Companies Worked For:

  • 5Klogistics LLC
  • Nationstar Mortgage
  • Sears
  • Bellefontaine Habilitation Center

School Attended

  • Southwestern Illinois College

Job Titles Held:

  • Secretary
  • Customer Service Representative
  • Developmental Specialist

Degrees

  • Some College (No Degree)

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