I am highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly person who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Upbeat and flexible with 2 years experience in retail sales. Experienced office assistant/secretary with responsible duties. Driven and results-focused professional seeking a customer service position in a fast-paced environment. Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.
Highlights
Trilingual
Honest
Trustworthy
Determined
Out-going
Showing loyalty to organization
Organized
Positive
Fast paced
Quick typing skills
Dependent
Excellent in math
Flexible schedule
Respectful
Leadership
Adaptability
Hardworking
Professional
People person
Responsible
Meticulous attention to detail
Results-oriented
Self-directed
Time management
Strong problem solver
Resourceful
Team player
Dedicated
Quick learner
Friendly
Cash handling
Reliable, punctual and committed to customer service
Willing to work under pressure
Written and oral communication skills
Able to lift 20-50 lbs
Consistently complies with policies and procedures
Excellent guest services
Well groomed
Work Experience
Secretary, 12/2014 - 04/2015 Department Of Defense – Mcalester, OK, Made deliveries and performed work related errands as requested such as going to the post office, bank, and other places. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Managed the day-to-day calendar for the company's senior director. Organized files, developed spreadsheets, faxed reports and scanned documents. Served as central point of contact for all outside vendors needing to gain access to the building. Wrote reports and correspondence from dictation and handwritten notes. Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Posted open positions on company and social media websites. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Maintained the front desk and reception area in a neat and organized fashion.
Manager, 01/2014 - 07/2014 International Paper Company – Campti, LA, Accomplish department objectives by managing staff; planning and evaluating department activities. Accomplish office work by answering phones, filing, scanning and document. Computer skills with Microsoft Word, Outlook, and Excel. Maintain staff by recruiting, selecting, orienting, and training employees, maintaining a safe, secure, and legal work environment; developing personal growth opportunities. Accomplish staff results by communicating job expectations; planning monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Establish strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes. Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements. Maintain professional and technical knowledge and contribute to team effort by accomplishing related results as needed.
Sales Associate, 11/2013 - 08/2014 Stanton Optical – Boise, ID, Responsible for providing customer service exceeding and aiding company standards, must act as a salesperson, cashier, and perform any other duties necessary to maintain the success of the store. Assist customers in finding merchandise, accurately complete sales, and process returns as needed. Provide excellent communication skills, ability to perform repetitive actions, such as bending, lifting, reaching, and standing, and previous customer service experience to receive hiring preference.
Sales Associate, 02/2013 - 06/2013 Total Wine – Sugar Land, TX, Be able to sing, show-off, and be the center of attention, attract customers in to try free samples of fudge or ice cream. Have strong communication skills, perform fast pace duties like serving ice cream or fudge or any other products sold in the store like smoothies, drinks, etc. Maintain the area clean and organize. Up sale fudge to customers. Be able to lift, reach, clean, use the cashier, and stand for a long period of time.
Education and Training
Associate of Arts: Business, Expected in 2018 - Faulkner University Montgomery - Montgomery, AL GPA: Associate of Arts: Business 2018 Faulkner University Montgomery, AL, USA
High School Diploma: , Expected in 2014 - Cypress Creek High School Orlando - Orlando, FL GPA: High School Diploma 2014
Professional Affiliations
Osceola Soccer Club, Hunter's Creek Soccer Club, South Orlando Soccer Club, Cypress Creek Woman's Soccer, Safe Ambassadors, Honor Society
Accomplishments
Meadow Woods Middle School Student of the Year 2009-2010
I was a Safe Ambassador and in the Student Honor Society in middle school and high school
Safe Ambassador has evolved me into a caring person. Being in the Honor Society was a privilege I earned due to my excellent behavior
Met monthly sales goals many times in Billabong and Fudge Factory
Different types of sports awards in South Orlando Soccer Club, Meadow Woods Middle School Women's Soccer, Cypress Creek High School Women's Soccer, Faulkner University Women's Soccer
Most improved in Cypress Creek Women's Swimming
Student of the Week: determination and improvement countless times in AVID in High School.
Graduated in the AVID program
Skills
Receptionist, Associate, Customer Service, Retail Sales, Cashier, Sales, Sales Associate, Operations, Excellent Communication Skills, Answering, Answering Phones, Coaching, Excel, Filing, Housekeeping, Microsoft Word, Outlook, Recruiting, Scanning, Training, Word, Business Writing, Cash, Cash Handling, Detail-oriented, Energetic, Excellent Multitasker, Excellent Multi-tasker, Marketing, Monthly Sales, Multi-tasker, Office Assistant, Problem Solver, Problem Solving, Proofreading, Punctual, Retail, Retail Marketing, Sales Goals, Sanitation, Self Motivated, Self-directed, Simultaneously, Team Player, Time Management, Access, Contracts, Correspondence, Dictation, File, File Systems, Front Desk, Greeting, Incoming Mail, Invoices, Maintenance, Public Relations, Secretary, Telephone, Strong Communication Skills
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