LiveCareer-Resume

secretary resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Professional Secretary with experience managing daily administrative support tasks and operations in a professional setting. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Skills
  • Meticulous Attention to Detail
  • Judgment and Decision Making
  • Professional and Courteous
  • Verbal and Written Communication
  • Confidentiality and Data Protection
  • Strong Organizational Skills
  • Multitasking and Time Management
  • Task Prioritization
Work History
Secretary, 10/2016 to Current
Atrium HealthFort Mill, SC,

Along with the daily secretarial responsibilities such as answering the phone, walk-ins, filing, etc, I also handled the following:

  • All bank accounts handled in-house at the Sheriff's Office which included writing checks, maintaining Quicken, reconciling monthly, keeping signers up-to-date.
  • Spillman Admin - handled all "behind the scenes" work in regards to Spillman, worked directly with Spillman and IT to keep it up-to-date and running as expected for all agencies, took care of any issues/errors our users experienced, kept up with continuing certification to maintain admin status and knowledge of the system.
  • LEADS Coordinator - entered new employees/deactivated old employees, kept track of LEADS certification of employees across numerous departments, handled monthly validations of active warrants/OPs/stolen guns & vehicles, kept up with new system developments and worked with employees to learn the new changes when they would come about.
  • Required State Police reporting - made sure our agency was staying up-to-date on data that was required to be reported (i.e. - Use of Force, Mental Health).
  • FOIA Officer - handled all FOIA requests for the Sheriff's Office as well as the jail, continued training to stay on top of FOIA laws.
  • Sex Offenders - worked with the assigned detective, updated Sex Offender registration in LEADS for our county, collected fees.
  • Incident Reports - reviewed all deputy reports and handled them as needed (closed out, sent to State's Attorney/Probation/DCFS, kept track of reports assigned to detectives, trusted to not discuss details outside of the department.
  • Civil Process - prepared all Civil Process paperwork to be sent out with deputies for service, properly handled/documented once served, charged Petitioners when needed.
  • Personnel Files - trusted to handle all personnel files in regards to new/old employees, keeping documentation properly filed, and not discussing details with other.
  • Merit Commission - worked closely with Merit Commission members to schedule meetings and have all necessary paperwork prepared and ready for their review.
  • Expungements - properly processed/handled all expungements that were sent to our department.
  • Sheriff Sales - worked directly with banks and/or law firms to schedule a Sheriff Sale, made sure all documentation was received and ready before the date of sale.
  • Annual/Semi-Annual Reports - prepared and reviewed the necessary reports to be presented to the County Board.
  • Commendations - worked closely with admin to write Commendation letters for deputies as well as putting together certificates to be presented.
  • Audit - worked with the county auditor to provide any and all requested reports and documentation.
  • Handled new secretary training and reviews.
  • Worked closely with all admin, detectives, deputies, and numerous other departments within the county for anything they needed done or help with.

I was also the Secretary for the Livingston County Jail. Some of my responsibilities included the following:

  • Using the jail Lockdown system that was directly connected to inmate accounts and allowed me to bill them for such things as medical and dental charges, District Court Cases they were involved in, fixing any bond or commissary account issues, etc.
  • Every week I would empty the lobby kiosk as well as the booking kiosk of all monies that had been deposited, count it all to make sure it matched the deposit reports, and take it to the bank. Many times, I would be responsible for tens of thousands of dollars at a time.
  • Responsible for writing and sending out bond checks and paperwork to various counties, writing and sending the appropriate checks to the county Treasurer's department on a monthly basis, paying all commissary bills, as well as any other jail bills that would occur.
  • Coordinated DOC transports and made sure all required documentation was prepared and sent out in a timely fashion.
  • Worked closely with the Jail Superintendent, Lieutenant, and Correctional Officers when there were bond, billing, paperwork issues, or anything else they needed done or help with.

Other various tasks/responsibilities I had included the following:

  • FOP Union negotiator for secretaries.
  • FOP Union Treasurer (and Secretary, when needed).
  • Animal Control Secretary back-up.
  • Coordinated Illinois Sheriff's Association scholarship.
  • Cops & Kids Program - ordered and mailed out 13,000+ fliers, kept track of and deposited all donations, made "thank you" ornaments for deputies to hand-deliver to those that donated $100 or more.
  • National Child Safety Council - collected and kept track of donations, worked directly with our contact to provide student counts for our local schools, coordinated with deputies the delivery of safety material to the schools.
  • Ambassador Group member - met monthly to discuss county-related issues/topics, training programs, etc.
  • Handled any ordering that was needed for office/jail supplies, Amazon orders, Kindle orders for inmates, copier maintenance needs.
  • In charge of Livingston County Sheriff's Office Facebook page which included sharing any press releases, weather-related news, employment information, responding to messages sent to the page, etc.
Special Needs Teaching Assistant, 08/2013 to 10/2016
Archer Daniels Midland CompanyCopeland, KS,
  • Maintained positive attitude and affirmatively communicated with each student.
  • Supported teacher in development of individual learning strategies.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Alerted instructor to student behavior or issues requiring intervention.
Daycare, 01/2008 to 08/2013
Self-employedCity, STATE,
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Allowed for ample outdoor recreation time to support physical development.
  • Made nutritious breakfasts, lunches, dinners and snacks for children.
  • Continually kept abreast of toy and child-related recalls and safety warnings.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Systems Analyst, 12/1996 to 12/2007
State Farm InsuranceCity, STATE,
  • Resolved or escalated problem tickets to resolve user issues.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Planned and conceived computer systems using information engineering, data modeling and structured analysis.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Provided client support on system operation and troubleshooting.
  • Assessed, defined and document scope of projects.
Education
High School Diploma: , Expected in 05/1996 to Pontiac Township High School - Pontiac, IL,
GPA:

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Resume Overview

School Attended

  • Pontiac Township High School

Job Titles Held:

  • Secretary
  • Special Needs Teaching Assistant
  • Daycare
  • Systems Analyst

Degrees

  • High School Diploma

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