secretary resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Responsible Administrative Assistant possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing good rapport with clients of diverse backgrounds.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Secretary, 05/2019 to Current Good Shepherd Hospice – Wichita, KS,
Received and routed incoming calls and correspondence to promote timely communication.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Maintained organized filing system of paper and electronic documents.
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Composed, proofread and distributed clean and professional business correspondence and internal team communications.
Manager, 04/2015 to 06/2016 Vacasa – Springfield, MO,
Assigned tasks to associates to fit skill levels and maximize team performance.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
Decreased costs significantly by negotiating with vendors and suppliers for better prices.
Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Increased safety awareness among employees, resulting in zero injuries.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Manager, 09/2010 to 02/2015 Vacasa – Sugar Mountain, NC,
Assigned tasks to associates to fit skill levels and maximize team performance.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
Decreased costs significantly by negotiating with vendors and suppliers for better prices.
Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Increased safety awareness among employees, resulting in zero injuries.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Assistant Manager, 04/2006 to 12/2009 Burger King Corporation – Jesup, GA,
Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Enforced company policies and procedures to strengthen operational standards across departments.
Directed and led employees, supervising activities to drive productivity and efficiency.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Organized schedules, workflows and shift coverage to meet expected business demands.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Delegated daily tasks to team members to optimize team productivity.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Supported sales management initiatives to optimize business development.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Cultivated customer loyalty by training team members in industry-leading service standards.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Evaluated employee performance and developed improvement plans.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
Enhanced sales by implementing merchandising and promotional improvements.
Completed inventory audits to identify losses and project future demands.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Education and Training
High School Diploma: , Expected in 06/2005 to Staunton River High School - Moneta, VA GPA:
Cosmotology License: , Expected in 06/2005 to Bedford Science And Technology Center - Bedford, VA, GPA:
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