Driven and resourceful secretary and accounting clerk offering 33 years of experience in efficient office working environments. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries. Attentive and hardworking team player. Well-versed in managing files, updating documents and producing business correspondence.
Skills
Confidentiality Understanding
Appointment Scheduling
Supply ordering
Database maintenance
Office administration
Dictation experience
Organization
Report writing
Keyboarding skills
Inter-office communications
Verbal and written communication
Payment posting
Business correspondence
Microsoft Word, Excel and Outlook
Encompass Software
VIP Software
10-Key
Office Copier; Scanner and Fax
Education
Central High SchoolFlorence, Alabama, Expected in 05/1981 – –High School Diploma: - GPA:
Work History
State Of Michigan - Secretary Baldwin, NY, -
This was a contract labor position.
Typed any dictation for all residential and business appraisals, as well as appraisals for all ALDOT condemnation projects.
Produced accurate office files, updated spreadsheets and crafted jury presentation boards for any appraisals that were going to trial.
Communicated with customers via phone and email to respond to any inquiries.
Provided clerical support by copying, faxing and filing documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Sorted and opened incoming correspondence and deliveries to help owner respond quickly to business and customer requirements.
Conducted thorough research using diverse resources to assist appraiser with routine and special project tasks for residential and business appraisals.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Carefully transcribed phone messages and relayed to owner.
Wrote and proofread error-free letters, memoranda and other business correspondence.
Recorded expenses and maintained accounting records.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Managed inventory, placed orders and handled payment for office supplies.
Scheduled appointments and provided follow-up calls to clients.
State Of Michigan - Secretary Bellaire, TX, -
Assisted attorney in collecting information such as employment, medical and other records.
Maintained calendar for attorney.
Scheduled and made appointments for attorney.
Diligently edited legal correspondence for grammar and spelling.
Filed documents with courts on behalf of attorney.
Conducted daily accounting on all finances, deposits and safe.
Arranged for delivery of legal correspondence to clients, witnesses and court officials.
Received and placed telephone calls to clients and prospective clients.
Obtained signatures from attorneys for legal documents.
Scheduled all appointments, appearances and briefings.
Maintained filing and retrieval systems.
Organized envelopes, postage and mail correspondence for attorney, maintaining postage meter and coordinating with delivery and courier services.
Transcribed legal documents and phone conversations.
Created, indexed and maintained client binders.
Organized files for court proceedings.
Processed appeals, motions and pretrial agreements.
Investigated and resolved any invoice variances for accounts and corrected and corresponded with the account managers.
Assisted in monitoring status of accounts receivable to facilitate efficient processing.
Checked and verified all large chain DSDs (POD) documents for errors in case counts and pricing accuracy and emailed appropriate employees for any corrections that were needed. Also, kept spreadsheet updated with all discrepancies and noted when were corrected.
Made calls with customers to resolve any invoices discrepancies.
Inputted data into daily report spreadsheets and emailed.
Investigated any variances and corrected and balanced daily Fintech reports.
Provided key clerical and administrative support to senior accounting staff.
Balanced reports to submit for approval and verification.
Created and maintained accurate customer account records.
Prepared and mailed invoices to customers, processed payments and documented account updates.
Utilized Encompass and prior VIP software to reconcile accounts, reconcile route settlement and process invoices.
Generated and submitted cash and check deposits received.
Back-up for receptionist and route settlement clerk.
Made and printed shelf tags, banners and window sign promotions for accounts.
Processed all NSF checks. Notified appropriate salesmen and sent notices to accounts. Filed with DA office when necessary.
Additional Information
Pryor Learning Solutions online and live seminar training completion in Managing Emotions Under Pressure; Front Desk Safety and Security; Dealing with Difficult People; How to Communicate with Tact and Professionalism; How to handle Emotionally charged situations at Work; Microsoft Excel.
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