Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly driven Assistant Store Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

  • Store opening and closing procedures
  • Staff training and development
  • MS Office proficient
  • Accurate cash handling
  • Outstanding communication skills
  • Profit and loss accountability
  • Recruiting and hiring
  • POS systems operations
  • Merchandising
  • Customer Service
  • Time management
  • Reliable and trustworthy
  • Adaptive team player
  • Bilingual
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Tech-savvy
  • Flexible
07/2021 to Current Secretary Samaritan Health System | Star Lake, NY,
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained and processed invoices, deposits and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Processed small claims matters and followed up with defendants to assure payments were collected per court stipulations.
  • Inputted new inventory into the software with accurate details.
  • Dispatched, transportation, bol, verification, and sign off on all auction vehicles.
  • Oversaw HR process, scheduled interviews, helped facilitate orientation.
  • Maintained all incoming disputes, responded by deadline, and won majority of dispute funds back.
  • Managed inventory audits.
  • Oversaw the financing and providing assistance with collecting stips.
  • Oversaw leads, client concerns, service department, and maintained a good clientele relationship.
08/2020 to Current Assistant Store Manager Amazon.Com, Inc. | Chicago, IL,
  • Assisted in over all day-to-day operations while obtaining keys to conduct openings and closings, scheduling, and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited, interviewed and hired qualified employees to provide top-quality customer service.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Led and directed 40+ store associates performing cashiering, customer service, recovery, sales, operations, freight flow, and collaborated with store leadership to boost overall store performance.
  • Resolved issues with cash registers, card scanners and printers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
11/XXX4 to 07/2021 Customer Service Area Supervisor Cvs Health | Kansas City, MO,
  • Drive top tier results in customer service and loyalty programs.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Facilitated hiring, interviewing, orientation/onboarding, and training.
  • Actively coaches, re-trains, provides feedbacks, recognizes and develops current and future associates.
  • Participated in the Hospitality Host program to ensure customer satisfaction.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Key holder, balances cash office, oversees scheduling, planning for sets, price changes, inventory, etc.
  • Responsible for business needs and owning store metrics while in an H2 position.
10/XXX5 to 01/XXX6 Product Consultant Jc Penny | City, STATE,
  • Provided assistance to customers, helping find needed products and introducing new offerings.
  • Demonstrated how to properly use and apply products, enabling customers to learn about features before purchasing items.
  • Replenished shelves to maintain adequate merchandise levels.
  • Rearranged products to make sure assigned areas looked clean and inviting to shoppers.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education and Training
Expected in 05/XXX9 Bachelor of Arts | Psychology California State University Stanislaus, Turlock , GPA:
Full Professional
  • Exceeded customer service goals by average of 92%+ YTD.
  • Recognized as Hospitably Host of the Month for the entire district for outstanding performance and team contributions
  • Led team to surpass YTD goal, earning recognition from upper management and financial reward.

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School Attended

  • California State University Stanislaus

Job Titles Held:

  • Secretary
  • Assistant Store Manager
  • Customer Service Area Supervisor
  • Product Consultant


  • Bachelor of Arts

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