Secretary Resume Example

• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
• Greeted and maintained relationships with regular customers.
• Bussed and reset over 15 tables per shift, working efficiently to keep dining room and work areas clean.
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
• Optimized information gathering and presentations with implementation of practical filing system.
• Created reports, correspondence and spreadsheets with Microsoft Office programs.
• Maintained physical and computer-based filing systems.
• Examined, categorized and sorted incoming documents.
• Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
• Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
• Implemented improvements to file systems and procedures.
• Responded to internal and external requests for information.

Answered constant flow of customer calls with up to 50 calls in queue per minute.

• Protected materials for transport by correctly packaging products boxes and crates.
• Promoted delivery efficiency by accurately labeling and organizing containers.
• Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
• Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
• Kept records accurate and current by documenting all movements in company system.
• Checked packing slips and other documentation to appropriately box items requested by clientele.
• Scanned packages and boxes and moved to loading dock for shipment.
• Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
• Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Responded to customer requests for products, services and company information.
• Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.