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Secretary Resume Example

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SECRETARY
Professional Summary

Accomplished Consumer Relations advocate with experience addressing various business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Skills
  • Multi-line phone proficiency
  • Strategic Planning
  • Invoice Processing
  • Sorting and labeling
  • Scheduling
  • Accounting familiarity
  • Filing
  • Organizational skills
  • File/records maintenance
  • Accounts Payable
  • Time management
  • Microsoft Office
  • Professional demeanor
  • Business Correspondence
  • Document Scanning
  • General Office Functions
  • Spreadsheets
  • Meticulous attention to detail
  • Excellent work ethic
  • Order Accuracy
  • Point of Sale Knowledge
  • Hospitality Service Expertise
  • Guest Relations Management
  • Performance improvement
  • Sales expertise
  • Billing and Invoicing
  • Scheduling and calendar management
  • Business administration
  • Customer relations and communications
  • Credit and collections
  • Recordkeeping
  • Filing and data archiving
  • Meeting arrangements
Work History
SecretaryOct 2016 - Current
Anheuser-Busch InbevCincinnati , OH
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Provided clerical support to over 25 company employees by copying, faxing and filing documents.
ServerSep 2018 - Mar 2020
Landry'sGreenwood Village , CO
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Greeted and maintained relationships with regular customers.
  • Bussed and reset over 15 tables per shift, working efficiently to keep dining room and work areas clean.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
File ClerkAug 2016 - Oct 2018
St. Catherine Of SienaEast Hills , NY
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Optimized information gathering and presentations with implementation of practical filing system.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Maintained physical and computer-based filing systems.
  • Examined, categorized and sorted incoming documents.
  • Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
  • Implemented improvements to file systems and procedures.
  • Responded to internal and external requests for information.
Customer Service RepresentativeMar 2014 - May 2016
Radiant Logistics, Inc.Portland , OR

Answered constant flow of customer calls with up to 50 calls in queue per minute.

  • Protected materials for transport by correctly packaging products boxes and crates.
  • Promoted delivery efficiency by accurately labeling and organizing containers.
  • Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Kept records accurate and current by documenting all movements in company system.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
  • Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
High School DiplomaMay 2012
Germantown High SchoolCity, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

91Good
Resume Strength
  • Length
  • Measurable results

Resume Overview

School Attended

  • Germantown High School

Job Titles Held:

  • Secretary
  • Server
  • File Clerk
  • Customer Service Representative

Degrees

  • High School Diploma May 2012

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