secretary resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills and flexible approach to resolving daily issues.

  • Faxing documents
  • Advanced MS Office Suite knowledge
  • Meeting participation
  • Program file distribution
  • 10-key proficiency
  • Filing experience
  • Memo preparation
  • Executive presentation development
  • Office staff leadership
  • Coordinating program activities
  • Report analysis
  • Supervising clerical personnel
  • Calendar management
  • Inventory purchasing
  • Recordkeeping and bookkeeping
  • Technologically savvy
  • Vendor relations skills
  • Transporting files
  • Managing office supplies
  • Excel spreadsheets
  • Accounting skills
  • Billing and coding
  • Letter writing
  • Problem-solving
  • Spreadsheet development
  • Confidentiality understanding
  • Editing and proofreading
  • Data entry documentation
  • Records management systems
  • Database management
  • Routing correspondence
  • Schedule management
  • Accounting support
  • Detailed meeting minutes
  • Directing visitors
  • Mail management
  • Invoicing and billing
  • Multi-line phone systems
Secretary, 02/1998 - 04/2006
Archdiocese Of Chicago, Office Of Catholic Schools Chicago, IL,
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Assisted with administrative tasks, including filing, and answered phones.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Set up and maintained physical and electronic filing systems.
Secretary, 11/2004 - 12/2009
Archdiocese Of Chicago, Office Of Catholic Schools Chicago, IL,
  • Guided administrative and professional staff through computer and software problems.
  • Created agendas, took minutes and prepared [Type] documents for meetings.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Created and updated [Software] spreadsheets to track [Type] and [Type] data for [Job title] use.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Maintained master calendar for client appointments and court appearances.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Created professional memoranda, letters and [Type] copy for [Job Title]s, meeting expected deadlines for distribution.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Assisted with administrative tasks, including filing, answering phones and [Task].
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Maintained office supplies by checking stocks and placing orders.
Claims Analyst, 03/2008 - 12/2009
Chubb Orlando, FL,
  • Compared data from surveillance footage to data on medical reports.
  • Investigated and analyzed requirements to improve timeliness of reports to customers.
  • Reviewed coverage determinations, investigated and evaluated claims and negotiated settlements.
  • Gathered proper documentation and data to prepare claims for submission.
  • Assessed processing reports each day to effectively submit claims.
  • Investigated claim and settlement deals and reviewed coverage determinations.
  • Followed all company procedures to keep data confidential.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Uploaded documentation and reports to corporate database system using [Software] to facilitate smooth claims processing.
Certified Nursing Assistant, 03/2016 - 12/2016
Brook Stone Living Center Pollocksville, NC,
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
Education and Training
Bachelor of Science: Healthcare Management, Expected in 12/2020
Colorado Technical University - Colorado Springs, CO
Status -

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Resume Overview

School Attended

  • Colorado Technical University

Job Titles Held:

  • Secretary
  • Secretary
  • Claims Analyst
  • Certified Nursing Assistant


  • Bachelor of Science

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