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Scrum Master Resume Example

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SCRUM MASTER
Professional Summary

Dynamic, multifaceted, and performance-focused professional, with broad-based experience in all aspects of agile project management, complemented with strong knowledge of IT planning, agile coaching, resource management, scope definition, and client relationship building. Expert knowledge in managing teams and collaborating with geographically dispersed teams throughout different locations, while developing strong relationships with various industry professionals to meet client requirements toward business growth and development. Proven ability to function effectively as a team player while effectively managing stakeholder relationships and mitigating risks during project lifecycle .

Skills
  • Scrum
  • Kanban
  • SAFe
  • Great communication
  • Business & IT planning
  • Client relations & presentations
  • Agile coaching
  • Agile transformation
  • Project scope management
  • Project risk management
  • Strategic planning
  • Stakeholder management
  • Team building
  • Conflict resolution
  • Quality management
  • Testing/QA/RolloutDelivery management
  • Requirements analysis
  • Business analysis
  • PM Tools: Jira, Confluence, Rally , Azure Devops, Slack Sharepoint, TFS
Certifications

Professional Scrum Master 1 (PSM 1)

Work History
Scrum Master, 06/2017 to Current
Discover Bank – Deerfield, IL
  • Served as a scrum master for two application development and maintenance teams developing web applications to facilitate online banking for small businesses , with an emphasis on creating a seamless user experience
  • Actively participated in sprint planning activities, daily stand ups, sprint reviews, sprint retrospectives, release planning and product discovery sessions
  • Aggressively work with development teams, quality assurance teams, designers, and management to ensure & deliver the most valuable products
  • Mentored and coached team members to ensure short-term tasks are successful while continually developing their skills
  • Proactively identified project issues/roadblocks, adjusted priorities and created war-rooms to resolve issues in a timely manner
  • Leveraged well developed interpersonal skills to build and maintain positive working relationships with my team and senior management throughout the life cycle of the project
  • Identified and implemented process improvements items from sprint retrospectives that will result in quality deliverables , efficient development processes and increase in productivity
  • Worked closely with Product Owners, coordinating product backlog grooming and story estimation efforts
  • Tracked and reported project status on a regular basis, including escalating issues that require management attention
  • Liaised between business and IT teams to synchronize business needs and technology feasibility
  • Participated in the Production Readiness Reviews (PRRs) and Technical Quality Audits (TQAs)
Scrum Master, 02/2015 to 02/2017
Ascension Healthcare – Chicago, IL
  • Worked with multiple scrum teams of software developers, web developers , and QA testers in developing cutting-edge healthcare solutions for Ascension's suite of cloud-native enterprise applications.
  • Conducted daily stand-ups in two-week sprints, facilitated sprint reviews, retrospectives, and sprint planning meetings
  • Oversaw multiple projects across all phases of development.
  • Managed key application release schedules, ad-hoc projects and key infrastructure initiatives
  • Assisted product owners to write and author user stories that accurately reflect business needs and objectives
  • Assisted teams in project commitment through priority story selection, story sizing and task identification
  • Used Rally as the main PM tool to plan, track, test and release work
  • Led strategic Release Planning and tactical sprint Planning sessions
  • Communicated with project stakeholders throughout lifecycle of projects, keeping them informed about project status, project issues and project milestones
  • Communicated and presented weekly updates to stakeholders and program managers
  • Developed roadmaps with technical teams and business managers to evolve towards predictive velocities
  • Assisted development teams in internal and external communication, improving transparency, and leading teams retrospective discussions
Support Agent, 12/2013 to 01/2015
AT&T – Madison, WI
  • Resolved VPN authentication issues with the AT&T Global Network Client.
  • Rectified billing errors and other technical issues with AT&T global emails.
  • Escalated site wide router failures detected by alert detection software.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Configured hardware, devices and software to set up work stations for employees.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Science: Management Information Systems, 05/2013
University of Buea - Cameroon
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Resume Overview

Companies Worked For:

  • Discover Bank
  • Ascension Healthcare
  • AT&T

School Attended

  • University of Buea

Job Titles Held:

  • Scrum Master
  • Support Agent

Degrees

  • Bachelor of Science : Management Information Systems , 05/2013

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