Professional and industrious employee bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support patients and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support, as well as over 7years of world class customer service.
Skills
Medical Scheduling
Appointment and Meeting Scheduling
Client Satisfaction
Medical Terminology
Patient Registration
Conflict Resolution
English - Expert
Spanish - Advanced Beginner
Call Answering and Routing
Law Enforcement Collaboration
Positive Attitude and Energetic
Active Listening
Customer Demographics
Hair Cutting and Trimming
Cash Register Operations
Shampooing and Conditioning
Application Techniques
Customer Experience
Call Transfers
Work History
09/2021 to 09/2022
SchedulerSurgery Partners – Bellingham, WA,
Addressed client inquiries and updated database information.
Set radiology appointments with medical offices, doctors, lawyers, existing and or potential patients.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Answered phone calls and messages for physicians, and clients in medical facilities, scheduling appointments and handling patient inquiries.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
05/2018 to 02/2021
GuardWoodward Inc. – Valencia, CA,
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Patrolled and monitored premises in company vehicle, and on foot.
Guided periodic property safety inspections and oversaw remedial action for potential hazards.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Secured personal and company goods against robbery, vandalism and illegal entry.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Checked and verified identification prior to granting facility access.
Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Contacted law enforcement in case of unauthorized persons, documents and materials.
Participated in staff meetings, special events and professional development activities.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Reported suspicious activities and persons to law enforcement.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Moved throughout facility and among customers to remain aware of developing security situations.
Acted quickly during emergency situations within minutes( by protocal) to reduce opportunity for damage and injury.
06/2013 to 02/2016
Client Service RepresentativeNoahs Animal Hospital – Indianapolis, IN,
Maintained accurate record-keeping with proactive attention to client information updates.
Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
Organized patient records to research records, extract medical information and review records for completeness and accuracy.
Verified and updated clinical and demographic records
Built strong relationships with clients to deliver emotional support and companionship.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Prepared reports, kept investigation records and maintained all case-related paperwork.
08/2012 to 03/2013
Member Service RepresentativeHope Credit Union / Hope Enterprises – Memphis, TN,
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
Responded to correspondence from insurance companies.
Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
Expected in 05/2011
High School Diploma: Monsignor Edward Pace - Opa-locka, FL, GPA:
key club Member
Extracurricular Activities: JV/V athletic trainer
Expected in
No Degree: Fashion Retail Management The Art Institute of Atlanta - Atlanta, GA GPA:
Dean's List 1st semester and 1st year
3.7 GPA 1st and 2nd semester and 1st year
Extracurricular Activities: podcasting
Honor Roll 1st semester and 1st year
Expected in
No Degree: Cosmetology Aveda Institute - Davie, FL, GPA:
Relevant Coursework: production, (clients).
Professional Development: salon ownership
Ranked in Top 25% of class
certified cosmetologist
Willing to relocate: Anywhere
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.