Scheduler resume example with 7 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Professional and industrious employee bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support patients and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support, as well as over 7years of world class customer service.

  • Medical Scheduling
  • Appointment and Meeting Scheduling
  • Client Satisfaction
  • Medical Terminology
  • Patient Registration
  • Conflict Resolution
  • English - Expert
  • Spanish - Advanced Beginner
  • Call Answering and Routing
  • Law Enforcement Collaboration
  • Positive Attitude and Energetic
  • Active Listening
  • Customer Demographics
  • Hair Cutting and Trimming
  • Cash Register Operations
  • Shampooing and Conditioning
  • Application Techniques
  • Customer Experience
  • Call Transfers
Work History
09/2021 to 09/2022
Scheduler Surgery Partners Bellingham, WA,
  • Addressed client inquiries and updated database information.
  • Set radiology appointments with medical offices, doctors, lawyers, existing and or potential patients.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Answered phone calls and messages for physicians, and clients in medical facilities, scheduling appointments and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
05/2018 to 02/2021
Guard Woodward Inc. Valencia, CA,
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, and on foot.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified identification prior to granting facility access.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Participated in staff meetings, special events and professional development activities.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Reported suspicious activities and persons to law enforcement.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Moved throughout facility and among customers to remain aware of developing security situations.
  • Acted quickly during emergency situations within minutes( by protocal) to reduce opportunity for damage and injury.
06/2013 to 02/2016
Client Service Representative Noahs Animal Hospital Indianapolis, IN,
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Verified and updated clinical and demographic records
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared reports, kept investigation records and maintained all case-related paperwork.
08/2012 to 03/2013
Member Service Representative Hope Credit Union / Hope Enterprises Memphis, TN,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
  • Responded to correspondence from insurance companies.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Expected in 05/2011
High School Diploma:
Monsignor Edward Pace - Opa-locka, FL,
  • key club Member

  • Extracurricular Activities: JV/V athletic trainer
Expected in
No Degree: Fashion Retail Management
The Art Institute of Atlanta - Atlanta, GA
  • Dean's List 1st semester and 1st year

  • 3.7 GPA 1st and 2nd semester and 1st year

  • Extracurricular Activities: podcasting
  • Honor Roll 1st semester and 1st year
Expected in
No Degree: Cosmetology
Aveda Institute - Davie, FL,
  • Relevant Coursework: production, (clients).
  • Professional Development: salon ownership
  • Ranked in Top 25% of class
  • certified cosmetologist
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • cosmetologist, aveda - 2012- present
  • security D and G License - 2021-present

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Resume Overview

School Attended

  • Monsignor Edward Pace
  • The Art Institute of Atlanta
  • Aveda Institute

Job Titles Held:

  • Scheduler
  • Guard
  • Client Service Representative
  • Member Service Representative


  • High School Diploma
  • No Degree
  • No Degree

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