scheduler resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Supervisor with a background of proactive administrative support and energetic team leadership. Proven history of promoting organizational goal achievement by streamlining workflow and promoting efficient interdepartmental coordination. Adept in task delegation and conflict resolution.

Friendly and efficient Customer Service skills devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding my company's standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Security protocols
  • Discipline strategies
  • Program implementation
  • Conflict mediation
  • Effective listening
  • Time management
  • CPR/First-aid certified
  • Problem-Solving
  • Patient Scheduling
  • Positive Attitude
  • Program coordination
  • Flexible
  • Problem-solving
  • Inbound and Outbound Calling
  • Customer Support
  • Quality Assurance
  • Problem Resolution
  • Sales expertise
  • Quality assurance controls
  • High-energy attitude
  • Microsoft Office expertise
  • Problem-solving abilities
  • Employee management
  • Software troubleshooting
  • Customer relations
  • Schedule Management
  • Account Management
  • Data Entry
  • Medical Billing
  • Insurance Verification
  • Teamwork and Collaboration
Education and Training
Lanier High School Jackson, MS Expected in High School Diploma : - GPA :
Common Spirit - Scheduler
Rancho Cordova, CA, 12/2022 - Current
  • Scheduled and confirmed appointments.
  • Entered information into system to update status reports.
  • Updated reports and daily logs for management use and permanent files.
  • Created new accounts and updated existing patient accounts with most current details.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
  • Copied and faxed important information for patient and client records.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
  • Performed accounting or financial analysis.
Hanmi Bank - Customer Service Associate
Arlington, TX, 06/2020 - 12/2022
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers regarding needs and addressed concerns.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Explained benefits, features and recommendations to maximize client retention.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Addressed inquiries, resolved customer issues and managed customer relations.
Petco - Recreational Coordinator/Direct Care Supervisor
Manchester, NH, 12/2004 - 11/2019
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
  • Established, identified and assessed event goals and intended outcomes.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
  • Advertised for upcoming events to promote engagement and involvement.
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Oversaw event calendar and planning for area projects.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.
  • Worked with supervisory medical staff to review cases and improve care.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Domino Pizza - Assistant Store Manager
City, STATE, 02/2001 - 07/2009
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.

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Resume Overview

School Attended

  • Lanier High School

Job Titles Held:

  • Scheduler
  • Customer Service Associate
  • Recreational Coordinator/Direct Care Supervisor
  • Assistant Store Manager


  • High School Diploma

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